Resident Services Coordinator, Supportive Housing

Description

Reports to: HSS Senior Program Manager – Supportive Housing

FLSA Status: Non-Exempt, Full-Time

Department: Health & Social Services

Grade: P1–P3

Location: Ramona

Job Purpose

The Resident Services Coordinator – Supportive Housing, works independently and collaboratively with a multidisciplinary team to ensure high-quality service delivery to older adults aged 62 and over. This hybrid role combines individualized case management with onsite resident engagement, offering resource navigation, advocacy, and enrichment activities to promote healthful, stable living for residents in the community. 

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1,400,000 meals and coordinated services to 6,800 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for five years in a row from 2019-2025.

Requirements

Job Duties and Responsibilities

Client Support & Resource Navigation: 

• Provide individualized case management and connect clients to both in-house and external community resources, including health, mental health, and social services.

Community Engagement & Outreach: 

• Conduct outreach within community to inform and educate older adults on relevant topics and available services.
• Plan, coordinate, and implement onsite activities such as cultural celebrations, social events, skill-building workshops, and holiday gatherings.
• Facilitate life skills workshops in partnership with community organizations.
• Responsible for outreaching to residents on a regular basis to increase and maintain participation in programs. 

Program Coordination: 

• Collaborate with the Volunteers and Activities team to create monthly calendars of activities and events for Ramona residents.
• Maintain attendance logs and bulletin boards.
• Create and distribute flyers for events and activities.

Partnership Development: 

• Build and maintain collaborative relationships with community partners to bring resources and programs onsite.

Housing Support: 

• Interface with property management to assist with conflict resolution, tenancy issues, and eviction prevention services.

Assessment & Planning: 

• Conduct Universal Senior Assessments and develop care plans to address clients’ unmet needs, including referrals to community-based agencies.

Documentation & Compliance: 

• Maintain accurate and timely documentation of client interactions, referrals, and assessments using systems such as CaseWorthy and Microsoft Teams. 
• Adhere to agency policies and budgetary guidelines.

Team Collaboration: 

• Participate in interdisciplinary team meetings and represent Serving Seniors at community events and stakeholder meetings.

Other Duties: 

• Perform additional duties as assigned to support the overall goals of Serving Seniors.

Requirements

Education and Experience:

• Bachelor’s degree preferred or equivalent combination of education and experience in social work, gerontology, or human services.
• 2 years of related experience required.

Preferred Skills and Abilities:

• Strong communication skills and ability to establish rapport with diverse populations.
• High level of professionalism, integrity, and confidentiality.
• Critical thinking and creative problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office, web-based systems, and client record management software.
• Excellent organizational and time management skills.
• Bilingual (Spanish/English) preferred.

Working Conditions

This position is primarily based onsite at Schmale Family Senior Residence in Ramona, with occasional travel for training or events. The employee must be able to remain in a stationary position for extended periods and work in typical office and residential environments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans, to all employees
• We’ve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay: $23 - $25 per hr. DOE 

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Salary : $23 - $25