HVAC Service Technician

The ideal HVAC Service Technician candidate should have exceptional customer service and HVAC service experience. Successful candidates are organized and able to perform in a fast-paced environment. This role reports to the Service Manager. Must be available to work full shifts plus overtime.

Key Responsibilities: 

• Service and repair HVAC systems: Analyze system issues and identify appropriate repair courses of action; prepare written work cost estimates and customer recommendations. Maintain truck inventory. Ensure necessary tools and equipment for each job are present. 
• Troubleshoot and resolve issues: Complete diagnostic troubleshooting of HVAC Systems, checking the layout of existing HVAC devices and units to plan work procedures properly. 
• Conduct maintenance and repair: Perform regular system checks and preventive maintenance to ensure reliability and efficiency. Complete repairs and offer recommendations for ongoing maintenance. 
• Customer interaction: Deliver excellent customer service by addressing client concerns with professionalism and courtesy. 
• Safety and compliance: Follow all safety standards and regulations to maintain a safe working environment. 
• Documentation: Keep accurate records of services performed and parts used. Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records. 
• Company: Ensure all work meets Service Wizard’s quality and safety standards.
• Meet individual and team performance goals.
• Work collaboratively and support various business needs.

QUALIFICATIONS:

• Experience: 2-5 years’ experience (installation experience plus) as an HVAC technician. 
• Licenses: Valid HVAC technician license and driver’s license. 
• Skills: Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills. 
• Physical Requirements: Ability to work in various conditions, including confined spaces and at heights; physical stamina and dexterity. 
• Tools: Use hand and power tools to diagnose, repair, and maintain HVAC components.

BENEFITS:

• Unlimited Commission Earning Potential 
• Health insurance: Comprehensive medical, dental, and vision coverage. 
• Retirement plan: 401(k) with company match. 
• Paid time off: Generous vacation, holidays, PTO 
• Training and development: Ongoing opportunities for professional growth and advancement. 
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. 

#WIZ

About Service Wizard:

Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we’ve set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you’ll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You’ll be surrounded with winning individuals driven to be the best.

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