What are the responsibilities and job description for the Workplace Experience Associate position at ServiceTitan?
Ready to be a Titan?
We are looking for a vibrant, proactive, and hospitality-minded individual to join our ServiceTitan community! As the Workplace Experience Associate, you will be at the heart of our Glendale, CA headquarters — keeping our workplace running smoothly while serving as the primary concierge for events hosted in our Penthouse Suite and other on- and off-site venues.
We take our culture very seriously at ServiceTitan, and are proud of making it an integral part of the overall experience. The ideal candidate brings a warm, outgoing personality alongside sharp organizational instincts and the confidence to drive processes forward. If you naturally spot opportunities for improvement and take initiative to act on them, you'll thrive here.
Please note this role is fully onsite at our Glendale office 5 days a week. We are not able to offer relocation for this role.
As Workplace Experience Associate, you will report to the Manager of Real Estate & Workplace Services (REWS).
What you'll do:
Office Operations
Welcome visitors and first-time office goers, manage daily mail and deliveries, and keep the office stocked, organized, and running smoothly. You'll own inventory management end-to-end, oversee vendor relationships, and support culture-building events and employee nourishment programs. You'll also serve as a backup to our dedicated Facilities Specialist — stepping in when they're unavailable or need extra support on repairs and maintenance.
Workplace Concierge
Act as the go-to guide for anyone hosting an event in our Penthouse Suite or, when needed, in the building's tenant lounge or a nearby partner hotel. You'll shepherd both internal and external organizers through every step of the process — from gathering guest lists, COIs, NDAs, and vendor access forms, to coordinating logistics with building staff and communicating any applicable fees. You'll need to be organized and firm enough to hold people to deadlines, while remaining approachable and delivering a great experience for every organizer you work with.
What you'll bring:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected hourly rate for this role for candidates residing in the United States is between $31.63 USD - $42.35 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
We are looking for a vibrant, proactive, and hospitality-minded individual to join our ServiceTitan community! As the Workplace Experience Associate, you will be at the heart of our Glendale, CA headquarters — keeping our workplace running smoothly while serving as the primary concierge for events hosted in our Penthouse Suite and other on- and off-site venues.
We take our culture very seriously at ServiceTitan, and are proud of making it an integral part of the overall experience. The ideal candidate brings a warm, outgoing personality alongside sharp organizational instincts and the confidence to drive processes forward. If you naturally spot opportunities for improvement and take initiative to act on them, you'll thrive here.
Please note this role is fully onsite at our Glendale office 5 days a week. We are not able to offer relocation for this role.
As Workplace Experience Associate, you will report to the Manager of Real Estate & Workplace Services (REWS).
What you'll do:
Office Operations
Welcome visitors and first-time office goers, manage daily mail and deliveries, and keep the office stocked, organized, and running smoothly. You'll own inventory management end-to-end, oversee vendor relationships, and support culture-building events and employee nourishment programs. You'll also serve as a backup to our dedicated Facilities Specialist — stepping in when they're unavailable or need extra support on repairs and maintenance.
Workplace Concierge
Act as the go-to guide for anyone hosting an event in our Penthouse Suite or, when needed, in the building's tenant lounge or a nearby partner hotel. You'll shepherd both internal and external organizers through every step of the process — from gathering guest lists, COIs, NDAs, and vendor access forms, to coordinating logistics with building staff and communicating any applicable fees. You'll need to be organized and firm enough to hold people to deadlines, while remaining approachable and delivering a great experience for every organizer you work with.
What you'll bring:
- 3–5 years of experience in office coordination, workplace services, events, or hospitality
- Strong project management skills — you can juggle multiple events and operational workstreams without dropping the ball
- A natural hospitality instinct — you make people feel taken care of, even when you're enforcing a deadline
- Excellent communication and interpersonal skills, with the confidence to manage up, across, and externally
- A process improvement mindset — you don't just execute, you look for ways to do things better
- Comfort with vendor negotiation and building external relationships
- Proficiency in Google Suite (Docs, Sheets, Calendar, Drive)
- Familiarity with productivity and database tools such as Airtable is a plus
- Experience/willingness to leverage AI tools to improve day-to-day workflows and processes
- High School diploma or equivalent; additional certification in Office Management or Hospitality is a plus.
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected hourly rate for this role for candidates residing in the United States is between $31.63 USD - $42.35 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
Salary : $20,000