Manager, Solutions Engineer Pro Product

Ready to be a Titan?

Ideal Pro Products Solutions Engineering (SE) Manager candidate must be a hungry self-starter with a proven track record in SaaS Sales and knowledge of technology. Must be able to explain complex information and concepts in simple to understand and practical business context. The candidate will be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must possess strong teaching and leadership skills to maximize the performance of his/her team. Must possess strong presentation skills and be able to communicate professionally verbally as well as in written communication.

What you'll do:

• Support sales efforts in client-facing meetings and calls by leading custom product demonstrations based on a solid understanding of customer business processes and workflows
• Manage, train, and coach a team of Solutions Engineers, including Enterprise level SEs
• In collaboration with Solutions Engineering leaders, implement new processes with SEs
• Measure and hold accountable SE team to performance standards
• Identify and institute processes to reduce onboarding rejection rate and improve sales close rate
• Review demos, provide feedback and enforce demo quality standards for SEs
• Report to Sr. Management on operational and financial KPIs
• Conduct weekly 1:1s with each SE
• Collaborate cross-functionally with Pro Sales and Enterprise teams to quickly address challenges
• Marry technical expertise, product knowledge, and industry knowledge with Sales Acumen in order to help close business and thoroughly educate customers on the product
• Offer creative solutions to complex workflows against specific business requirements
• Intimately learn the industry and use cases for ServiceTitan for a Residential, Commercial, and Construction Businesses
• Maintain a general understanding of the competitive landscape and be able to articulate and demonstrate why ServiceTitan's product is the best-in-class solution for the service industry
• Responsible for understanding Product Roadmap and be able to speak eloquently to upcoming releases and implications for business owner
• Able to convey customer requirements to Product Management teams and relay information to Sales Team
• Able to respond to functional and technical elements of RFIs/RFPs

What you'll bring:

• 2-4 Years in Solutions Engineer Role at a SaaS company
• 1-2 Years in a Management Role preferred
• Proven track record of success at previous companies
• Experience and familiarity of our products and line of business a plus

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $166,300 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $155,400 USD Applicable for: All other US locations.This role is also eligible for a variable commission plan.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.