Service Desk Analyst (Part Time)

Title: Service Desk Analyst (Part Time)

Location: 100% remote near Reno-Tahoe International Airport (RNO) - Reno, NV

Elevate your weekends by joining us as a Service Desk Analyst! As part of ServiceTec, the leading provider of managed IT services in aviation, you'll find yourself at the hub of the action – troubleshooting computers, creating tickets, and providing essential support to our dynamic team. This role offers more than just a job; it's an exhilarating journey in a fast-paced environment where each weekend brings new challenges. If you're passionate about IT, thrive on challenges, and want to play a key role in ensuring seamless operations at one of the busiest airports, seize this weekend opportunity.

FLSA Status and Hours:  This is a part-time, remote position with occasional onsite support required at Reno-Tahoe International Airport (RNO). Hours are Saturdays & Sundays, 11:00 AM - 9:00 PM.

Position Overview: As a Service Desk Analyst, you will provide first-level technical support for all issues reported to the service desk. This includes troubleshooting computers and printers, creating tickets, and delivering essential IT support. While the role is mainly remote, occasionally you will be required to support the help desk staff onsite at Reno-Tahoe International Airport (RNO).

Minimum Qualifications:

• Knowledge of MS Windows and Windows-based software.
• Thorough knowledge of computer hardware diagnostics and repair.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently and solve complex technical problems.
• Ability to work in a stressful environment with professional etiquette.

Education & Experience:

• Experience in a site-based customer service environment preferred.
• College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience.
• Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000 employees).

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. 

ServiceTec Culture: 

We’re a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment. 

Salary : $20 - $22