What are the responsibilities and job description for the Community & Stakeholder Manager position at servicestream?
Primary Location SA - Happy Valley Job Description Summary Manage the delivery of excellent customer, stakeholder and employee communications services and assist in providing sound technical solutions in line with regulatory standards and industry best practice. About the Role Community & Stakeholder Manager SA Water Alliance | Service Stream | South Australia Are you passionate about building strong relationships, driving meaningful community engagement, and delivering exceptional customer experiences? Service Stream is seeking an experienced Community & Stakeholder Manager to play a key role within our SA Water operations. This is an exciting opportunity for a communications and engagement professional who thrives on connecting people, managing stakeholder relationships, and influencing positive outcomes across a diverse range of internal and external audiences. In this pivotal leadership role, you'll work closely with SA Water, customers, community groups, and operational teams to ensure engagement strategies are effectively delivered and communication remains clear, timely, and impactful. What You'll Be Doing As the Community & Stakeholder Manager, you'll lead the development and execution of customer, stakeholder, community, and employee engagement initiatives across the contract. Your responsibilities will include: Developing and implementing community and stakeholder engagement strategies and plans. Building trusted relationships with SA Water, customers, local communities, and internal teams. Leading communication initiatives that support operational delivery and customer satisfaction. Managing stakeholder issues, complaints, and escalations to achieve positive outcomes. Driving employee engagement and internal communications activities. Supporting media and communication responses in collaboration with SA Water. Leading and developing team members while fostering a strong "One Team" culture. What We're Looking For We're seeking a collaborative and influential professional with a strong background in stakeholder engagement and communications, ideally within infrastructure, utilities, water, or a related industry. You'll bring: 5 years' experience in community and stakeholder engagement. Strong experience managing both internal and external communications. A proven ability to build relationships and influence diverse stakeholder groups. Exceptional written and verbal communication skills. Experience in conflict resolution, negotiation, and change management. A tertiary qualification in Communications or a related discipline. A current driver's licence. Why Join Service Stream? At Service Stream, our people are at the heart of everything we do. You'll be joining a business that values collaboration, accountability, safety, and inclusion while delivering essential services to communities across Australia. Our values guide the way we work: Safety – We care about our people, customers, and communities. Delivery – We do what we say we'll do. People – We foster an inclusive and supportive environment. Accountability – We take ownership of the outcomes we deliver. If you're an engaging relationship-builder who enjoys creating meaningful connections and driving positive stakeholder experiences, we'd love to hear from you. Apply now and help shape stronger connections between our teams, our customers, and the communities we serve. Department Marketing How to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button. Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications and utilities industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue chip client base.