What are the responsibilities and job description for the Appeals Coordinator position at SERVICES ON-SITE?
We are seeking an experienced Appeals Coordinator with at least 2 years of relevant experience to join one of our largest clients, a prestigious law firm based in Miami, Florida. This role is ideal for a detail-oriented, organized professional who enjoys working in a fast-paced legal environment and thrives on meeting deadlines while collaborating with attorneys, paralegals, and clients.
You will be part of a growing team responsible for coordinating appeal documentation, managing deadlines, improving processes, and working with billing transmission websites.
Responsibilities:
- Coordinate and organize high-volume assignments with strict deadlines.
- Communicate clearly and professionally with attorneys, paralegals, administrators, and clients.
- Track submission statuses and set follow-ups to ensure timely delivery of appeals through client billing portals.
- Maintain accurate records and case files
- Follow up with agencies, attorneys, or clients regarding case status
- Support consistency of service across internal team members and clients.
- Continuously learn new aspects of the role and remain compliant with updated client guidelines.
- Utilizing law firm e-billing websites; experience with Aderant Expert and BillBlast is a plus.
- Maintain accurate records and documentation of appeal activity.
Required Skills and Qualifications:
- Minimum 2 years of experience in a law firm or professional services setting.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and general computer systems.
- Familiarity with legal billing systems and e-billing websites.
- Ability to work independently and in a team environment.
- Strong problem-solving skills and attention to detail.
- Adaptability to changing processes and client needs.
Preferred Qualifications:
- Experience with Aderant Expert and BillBlast.
- Background in legal billing or appeals processing.
Benefits:
- Paid Time Off (PTO) with client and Vacation time off with SOS.
- 401(k) plan with employer matching
- Paid holidays
- Health insurance (including medical, dental, and vision coverage)
- Employee referral program