VP, Property Management & Rent Collection

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Position Overview

Services for the UnderServed (S:US) is a dynamic and growing social service and housing agency with 47 years of experience providing housing and services to New York City's most vulnerable populations. The Real Estate team maintains and expands S:US’ large and diverse housing portfolio, fulfilling the organization's commitment to ensuring all residents have a safe, clean, affordable place to call home. With more than 2500 units owned, an additional 320 in construction and another 2000 in predevelopment, S:US is among the largest supportive housing providers in New York State and nationally.Supervising a team of 3-6 Directors, the Vice President of Property Management & Rent Collection plays a central leadership role within this expanding portfolio. Reporting to the SVP of Real Estate & Property Development, the VP oversees rent collection, leasing, scatter site and commercial lease management, violations, on‑site operations and compliance. The VP ensures that occupancy and rent collection targets are met, that all properties meet regulatory and subsidy requirements, and that all units are in safe condition. The VP develops and implements operational systems, supports cross‑department integration with Facilities, Social Services Programs, and Finance, and governs the strategies that ensure both regulatory integrity and financial performance.

• RENT COLLECTION:- Lead S:US rent collection activities;- Calculate subsidy & tenant share (initial renewals);- Manage subsidy billing, adjustments, and liaison with funders;- Oversee tenant-share collection and coordination with Legal; and- Conduct arrears analysis and reporting.

• LEASING AS OWNER & REAL ESTATE COMPLIANCE (Detailed):- Maintain 95% leased across LP and BH portfolio;- Oversee income certifications and rent calculations;- Serve as primary real estate liaison with auditors & funders; and- Oversee tenant file audits and physical property audits.

• LEASING (AS TENANT) & VIOLATIONS:- Manage 1,200 residential leases and 60 commercial leases;- Track renewals, expirations, maintenance requests;- Manage landlord relationships and lease negotiations;- Lead violation tracking, response, and vendor coordination; and- Submit payment requests and ensure violation removals.

• LP TENANT INTERACTION & INTERVENTION:- Lead resident relations at LPs;- Issue conduct letters and manage lease compliance;- Coordinate with Legal on holdovers; - Ensure inspections and monitor repairs & turnovers; and- Minimize municipal violations.

• LP BUDGETS:- Oversee budgeting and forecasting for LP portfolio.

• Other duties as required by the above responsibilities or as requested by the supervisor.

#HPSUS

Qualifications

REQUIRED QUALIFICATIONS

• Bachelor’s degree required; relevant advanced credentials preferred.
• Relevant certifications strongly preferred (e.g., Quadel, LIHTC compliance credentials).
• 7-10 years of experience managing complex affordable/supportive housing portfolios with layered funding structures.
• Demonstrated experience supervising compliance teams and multi‑site portfolios.
• Advanced knowledge of LIHTC Section 42, HOME Final Rule, Project Based Section 8, NYS HCR & NYC HPD Rent Funding Programs, FHEPS, Continuum of Care
• Proficiency in Microsoft Office suite and property‑management platforms such as Yardi.
• Sophisticated understanding and experience of rent collection strategies and procedures in affordable housing portfolios.

PREFERRED QUALIFICATIONS

• Passion for S:US’ mission in particular and supportive‑housing generally.
• Exceptional communication and collaborative problem‑solving skills.
• Highly organized, detail‑oriented, and able to manage competing priorities.
• Responsive, adaptable, and effective in fast‑paced environments.
• Demonstrated leadership initiative and self‑motivation.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org. 

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Salary : $160,000 - $180,000