What are the responsibilities and job description for the Aviation IT Supervisor/Team Lead position at ServicePoint LLC?
Looking for a hands-on IT Lead/Jr Systems Administrator capable of supervising technicians while also serving as the technical escalation point for our airport operations.
Below is a summary of the position we are looking to fill:
Position: Aviation IT Supervisor/Team Lead
Location: O''Hare International Airport, Chicago, IL
Compensation: $85,000 - $90,000 annually
Schedule: To be determined based on operational needs
Position Overview:
The Aviation IT Supervisor/Team Lead is responsible for overseeing a team of onsite IT technicians supporting airline and airport technology operations. This individual will serve as both a technical leader and operational supervisor, ensuring the delivery of high-quality support services in a 24/7 airport environment.
Key Responsibilities:
• Supervise and coordinate daily activities of onsite IT technicians.
• Provide hands-on support and escalation assistance for desktop, network, and airport operational systems.
• Ensure availability and uptime of airline check-in systems, CUPPS workstations, boarding gate equipment, baggage systems, printers, and related infrastructure.
• Monitor and maintain network connectivity and operational readiness across supported environments.
• Manage incident response, troubleshooting, and service restoration efforts.
• Coordinate with airline personnel, airport stakeholders, and vendor support teams.
• Ensure proper ticket documentation, SLA compliance, and adherence to operational procedures.
• Participate in staffing, scheduling, training, and performance management activities.
• Serve as the primary escalation point for critical operational issues.
Preferred Qualifications:
• 5 years of IT support experience.
• Prior leadership or supervisory experience.
• Experience supporting airport, airline, transportation, or other mission-critical operational environments.
• Strong Windows desktop, networking, and hardware troubleshooting skills.
• Experience with ticketing systems and service management processes.
• Excellent communication and customer service skills.
• Ability to pass all airport badging and background screening requirements.
ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.
Salary : $85,000 - $90,000