STAFF AUG - Level 1 Hardware Technician, all shifts

Job Opportunity: Hardware Technician - O'Hare International Airport (ORD)

Location: Terminal 5, O'Hare International Airport

Start Date: ASAP

Shift: All shifts, including overnight

Rate: $26-$30/hour

Shift Flexibility Required: (24/7 Onsite Support)

We are seeking qualified candidates for a Level 1 Hardware Technician (Desktop Support Analyst) to support CUPPS systems at O'Hare International Airport. This is a hands-on, onsite role requiring strong technical troubleshooting skills and the ability to work in a fast-paced airport environment.

Key Requirements

• Must be able to pass a detailed 10-year background check.
• Business casual attire required.
• Parking provided.
• Core desktop support fundamentals:
• DOS commands
• Windows Control Panel settings
• DNS configuration
• TCP/IP settings

Responsibilities:

• Provide support for:
• Airline Check-in Reservation LAN Systems
• Airline Kiosks and Departure Gate Equipment
• Gate Tower Hardware and Software
• Log, track, and resolve fault calls; escalate as needed.
• Perform daily inspections and preventive maintenance on core equipment.
• Troubleshoot and repair hardware issues (including wireless handhelds and printers).
• Apply software patches and updates.
• Manage warranty repairs, asset tracking, and consumables.
• Maintain and support kiosk operations (e.g., paper jams, connectivity, calibration, peripheral troubleshooting).
• Coordinate with L3/L4 support teams and site administrators.
• Perform daily data backups and periodic maintenance on workstations, printers, and servers.
• Monitor and replenish spare parts inventory.
• Package and ship defective equipment for warranty repair.