VP, AI Advantage - Marquee

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Vice President of the Advantage team will lead a global, cross-functional tiger team delivering high-impact AI engagements for Marquee customers. 

Core responsibilities: 

• Build and lead a team that take customers from vision → roadmap → execution.

• Build and lead a global team of strategic consultants and orchestrate resources from across the organization to deliver measurable outcomes and net-new revenue.
• Engagement Leadership: Define scope, outcomes, and deliverables for co-innovation and deployment acceleration workshops.

• Cross-Functional Orchestration: Pull in workflow design, innovation office, CEG, Services, and CTO teams to deliver integrated solutions.
• Problem Translation: Turn complex customer challenges into clear requirements and data-driven AI solutions.
• Drive Revenue & Outcomes: Accelerate deployment, unlock net-new revenue, and ensure value realization for Marquee customers.
• Executive Communications: Be the primary interface for customer executives and internal leadership.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10 years leading strategic consulting, transformation, or advanced technology programs (AI/ML, automation, digital transformation) with a proven ability to translate executive vision into actionable roadmaps that deliver measurable outcomes.
• Deep understanding of enterprise AI frameworks, data foundations, workflow design, and cloud architectures, with the ability to guide C-suite customers through visioning, prioritization, and activation of high-value AI use cases.
• Strong track record running multi-week, high-intensity executive engagements, including POCs, co-innovation sprints, and deployment acceleration workshops—marshalling cross-functional teams and maintaining executive alignment.
• Exceptional executive communication and influence skills, capable of engaging CIO/CTO/CDO-level stakeholders, simplifying complexity, and driving decision-making across global enterprises.
• Proven people leadership experience, building and leading high-performing, cross-regional teams of consultants, architects, analysts, and program leaders, and fostering a culture of excellence, urgency, and customer obsession.

For positions in this location, we offer a base pay of $263,000 - $447,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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