Sales Operations Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking a motivated and detail-oriented Sales Operations Manager to join our team in our San Diego office (In office 3 days each week). This role will focus on supporting and participating in User Acceptance Testing (UAT), managing our Global Sales Operations newsletter, overseeing quote or booking incident reviews and analytics, and participating in backlog prioritization. The ideal candidate will have a strong background in sales operations, excellent communication skills, and a passion for optimizing processes. 

Key Responsibilities: 

• Active participation in User Acceptance Testing (UAT) release cycles including: 

  • Support UAT Prep and Kick-off activities including User Acceptance Scenario preparation, Test Script creation, and review 

  • Participate in User Acceptance Testing 

  • Assist SOPs with any questions or help during User Acceptance Testing 

  • Actively review defects during UAT and help coordinate resolutions for successful signoff 

• Quoting Process Incident Review & Analytics 

  • Collaborate with DT to regularly review and report out Quote or Booking-related incidents, working with DT to identify root causes and coordinating with relevant teams for resolution 

  • Analyze incident data to identify trends and develop strategies for systems and process improvement 

  • Present findings and recommendations to senior management to inform strategic decisions 

• Quote to Order Backlog Prioritization: 

  • Participate in backlog prioritization meetings, contributing insights and recommendations based on data analysis and stakeholder feedback 

  • Collaborate with DT teams to ensure alignment on priorities 

  • Foster strong relationships with sales, deals desk, finance, legal, DT, and other stakeholders to facilitate effective communication and collaboration 

  • Act as a point of contact for sales ops teams regarding quoting processes and tools, providing guidance and support as needed 

• Process Documentation: 

  • Support in developing and updating process documentation related to sales operations and quoting functionality 

  • Regularly review and collaborate with the enablement team to optimize documentation to reflect best practices and changes in operations 

Qualifications

To be successful in this role you have:

• To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 

• Bachelor’s degree in Business, Marketing, or a related field 

• 3 years of experience in sales operations, preferably in a B2B environment 

• Exceptional writing, editing, and communication skills, with a keen eye for detail 

• Strong organizational skills and attention to detail 

• Strong understanding of Quoting processes and tools 

• Proven ability to manage multiple projects and priorities in a fast-paced environment 

• Experience with data analysis and performance metrics 

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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