Director, APEX Integration Deal Lead

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role

We're seeking a Director-level Integration Deal Lead to own the commercial and operational coordination of ServiceNow's most strategic acquisitions and transformative initiatives. This role sits within the APEX Integration Management Office (IMO) and is accountable for aligning stakeholders, managing integration economics, driving close readiness, and ensuring seamless post-close execution across multiple concurrent integrations, primarily within Product and Engineering, while also ensuring cross-functional alignment and overall business success.

Primary Responsibilities

• Own deal coordination and executive alignment across integration leadership, finance, product, and business unit teams, translating strategy into executable workstreams.
• Manage integration financial planning and P&L targets, including reconciling headcount plans, tracking FY26/FY27 financial commitments, and escalating variances to leadership.
• Drive close readiness across eight or more workstreams, coordinating Employee Day 1 operations, IT integration, systems readiness, communications, and team logistics.
• Partner with internal teams and acquisition stakeholders to identify, assess, and resolve integration risks and blockers in real time.
• Build and maintain integration issue registers and status reporting, including executive briefings, biweekly updates, and escalation management.
• Partner closely with Digital Technology (DT) teams on onboarding logistics for large new-hire cohorts, including buddy programs, access provisioning, shared services coordination, and integration planning.
• Establish operating cadences and governance frameworks, including weekly operational reviews, Steering Committee (SteerCo) meetings, and escalation protocols with clearly defined decision rights and purposeful participation.
  
  

Qualifications

What you need to succeed in this role

• 10 years of experience leading large-scale mergers and acquisitions (M&A), integrations, or transformative programs with P&L accountability.
• Demonstrated ability to manage and influence stakeholders across executive leadership, business units, finance, and operations without direct reporting authority.
• Proven track record of translating strategy into execution, managing dependencies, and delivering results in complex environments.
• Experience with financial planning, workforce planning, and P&L reconciliation.
• Ability to thrive in ambiguous and rapidly changing environments, make informed decisions with incomplete information, and adapt as priorities evolve.
• Clear, direct communication style with a preference for authentic, straightforward engagement over excessive corporate terminology.
  
  

Preferred Qualifications

• Experience with software or SaaS acquisitions.
• Background in program management, IT operations, enterprise integration, or related disciplines.
  
  

For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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