Associate Solution Consultant - Portfolio Management

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

This position is not eligible for employment-based sponsorship and will require in-office presence. 

What you get to do in this role:  

The Associate Solution Consultant is a hands-on technical consultant with the ability to deliver and position ServiceNow’s project and portfolio management solutions while achieving quarterly and annual sales objectives for an assigned territory.    

• Partner with the Commercial sales team to qualify customer needs through discovery, surfacing pain points around project visibility, portfolio prioritization, resource contention, team collaboration, and technology alignment. 

• Participate across the sales lifecycle on acquiring new customers, from initial qualification to close 

• Demonstrate the product, both standard and tailored to prospects and existing customers 

• Generate product demo scripts and scenarios and maintain demonstration environment(s) 

• Scope and deliver Proof of Concept/Proof of Value engagements with that demonstrate measurable outcomes across SPM, CWM, and EA use cases 

• Respond to Request for Information/Proposal documents with compelling, technically accurate solution narratives 

• Stay current on product developments/releases to a level required for demo and POC/POV 

• Deliver standard and tailored demos spanning SPM (PPM, Agile, Resource Management, Demand Management, Investment Planning), CWM (project workspaces, task management, team collaboration), and EA (capability maps, application portfolios, technology roadmaps).  

• Build and maintain demo environments, scripts, and scenarios that reflect real-world customer workflows and business outcomes across the PM product suite. 

• Stay current on competitive analyses and understand differentiators between the company and its competitors 

• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security  

• Act as the ServiceNow Portfolio/Project Management subject matter expert at executive briefings, marketing events and customer advisory sessions 

Qualifications

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 

• 1–2 years of experience in Solution Consulting, Sales Engineering, or a similar presales role; exposure to project management, portfolio management, or collaboration tools strongly preferred.  

• Familiarity with project and portfolio management concepts including PPM, Agile delivery, resource planning, demand management, work management, and enterprise architecture. 

• Ability to actively listen to customer requirements and translate complex business challenges into compelling solution narratives across SPM, CWM, and EA.  

• Demonstrated ability to learn new technology quickly and independently.  

• Eagerness to develop deep expertise across the PM product suite and grow into a specialist SC role.  

• Proactive and self-directed — able to prioritize, execute, and deliver without constant guidance.  

• Exceptional communication and presentation skills with a focus on customer storytelling for both technical and business audiences.  

• Proven ability to manage commitments with integrity and attention to detail across multiple concurrent engagements. 

Bonus if you have: 

• Hands-on experience with ServiceNow SPM, CWM, or Enterprise Architecture modules.  

• Experience in IT governance, enterprise Agile frameworks (SAFe, Scrum, Kanban), PMO environments, or enterprise architecture practices (TOGAF, ZACHMAN).  

• ServiceNow Certified System Administrator (CSA), PMP and/or SPM/EA-related certifications. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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