Advisory Solution Architect - Healthcare

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As an AI Solution Architect, you'll define the architectural patterns that let us prove the value of the ServiceNow platform in days rather than weeks, turning technical credibility into deal velocity. You'll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.

Purpose: Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys.

AI Solution Architects support design, architecture, and proof of concepts for the AI Experience across the ServiceNow platform (Inclusive of skills and workflows).

Key Responsibilities:

· Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.

· Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation.

· Develop proof of concepts and technical validation frameworks for customers in your assigned districts.

· Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes.

· Create and contribute to reusable assets, reference architectures, and industry patterns that multiply team productivity and enable consistent high-quality delivery at scale.

Qualifications

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Expertise in AI architecture, workflow automation, and integration frameworks.
• Ability to design and build end-to-end solutions with scalability, performance, and rapid implementation in mind.
• Strong cross-functional collaboration with sales, specialists and product teams.
• Demonstrated ability to build technical credibility quickly and influence customer architectural direction.
• 7 years in architecture or pre-sales engineering roles.
• Travel as required

TR21

For positions in this location, we offer a base pay of $146,625 - $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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