What are the responsibilities and job description for the Project Manager position at ServiceMaster?
Overview
Are you ready to unlock your potential and grow with a company that values performance and dedication? Join our dynamic team at ServiceMaster as a Project Manager! In this role, you'll have the opportunity to build and nurture relationships while serving as a vital resource for individuals facing restoration emergencies. We are committed to fostering both personal and professional growth and delivering exceptional customer service.
Responsibilities and Duties
- Develop and regulate strategic planning initiatives.
- Provide emergency on-call management services in accordance with company policy.
- Schedule crews as needed to address potential leads.
- Prioritize and handle new customer inquiries and questions to ensure prompt service.
- Conduct follow-up calls to customers within 48 hours of job completion and secure signed certificates of satisfaction if not already on file.
- Transfer job files for billing within 72 hours of final job cost postings.
- Investigate and resolve customer complaints with the support of the president, ensuring all customer calls are returned by the end of each business day.
- Manage all aspects of fire, water, or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, and subcontracting services as needed.
- Communicate each service phase with the customer.
- Complete billing summaries within ten days of job completion for invoicing.
- Assist with marketing and promotional activities as required.
- Develop and maintain business and personal relationships with insurance industry personnel, including adjusters.
- Perform project estimating and cost management for all assigned projects.
- Ensure accurate and timely preparation of job files and paperwork.
- Coordinate and schedule subcontracting services as needed.
- Assist with other duties and responsibilities as requested by the Regional Manager.
Qualifications
- Professional Experience:
- Minimum of 3-5 years of project management experience.
- Proven experience in the construction industry.
- Strong background in project estimating and cost management.
- Educational Background:
- Bachelor’s Degree in Construction Management, Civil Engineering, or a related field, OR
- Associate’s Degree with 5-7 years of relevant project management experience.
- Skills:
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Effective team leadership and collaboration abilities.
- Proficiency in construction project management software and tools.
- Solid understanding of construction processes, materials, and regulations.
- Strong problem-solving and decision-making skills.
- Certifications:
- Project Management Professional (PMP) certification is preferred.
- Additional certifications in construction management or estimating are a plus.
- Other Requirements:
- Valid Driver’s License.
- Willingness to travel up to 25% of the time.
- Willingness to undergo a background check.
Benefits
- 401(k) plan with matching contributions.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vacation
- Referral program.
- Vision insurance.
- Performance bonuses.
Schedule
- Monday to Friday.
- On-call availability.
- Weekends as needed.
We look forward to welcoming a dedicated and enthusiastic Project Manager to our team. If you're ready to take your career to the next level with ServiceMaster, apply today!
Salary : $60,000 - $75,000