Assistant Operations Manager - Training & Safety

Job Overview

The Assistant Operations Manager – Training & Safety plays a hybrid role combining hands-on field support with training and safety oversight. This position supports daily operations across accounts, reinforces best practices among site teams, ensures training compliance, and leads safety initiatives. The role requires regular travel to worksites, strong communication skills, and a proactive approach to ensuring operational excellence, staff development, and workplace safety.

Field Operations Support

• Partner with the Area Manager and Director of Operations to support at-risk accounts, identify root causes, and implement solutions that restore client satisfaction and account stability.

• Build strong relationships with clients at major accounts and serve as a liaison between the Area Manager and the client to ensure clear communication and alignment on expectations.

• Provide hands-on support to Area Managers and Supervisors across multiple accounts.

• Assist with day-to-day operational issues and account startups.

• Conduct field visits to monitor performance, ensure adherence to contract scope, and provide coaching where necessary.

• Support implementation of company standards and processes at the field level.

Training & Development

• Onboard new hires and ensure training completion using company-provided tools and systems.

• Manage and update the Learning Management System (LMS).

• Collaborate with managers to enhance and deliver ongoing Supervisor and Manager training programs.

• Maintain the Company Training Matrix and ensure training records are accurate and current.

• Collect feedback from trainees and suggest program improvements.

Safety Leadership

• Conduct regular safety inspections and follow up on incident investigations.

• Lead monthly Safety Committee meetings and share findings with Operations leadership.

• Oversee staff safety training and drive compliance with OSHA and internal standards.

• Monitor GPS logs and provide feedback or corrective actions related to the Fleet Safety Program.

• Introduce and reinforce safety protocols, including the use of safety forms, manuals, and handbooks.

Auditing & Quality Assurance

• Perform account audits using CompanyCam or equivalent auditing tools.

• Customize and manage audit templates per site needs.

• Ensure audits are scheduled, completed timely manner, and shared with relevant stakeholders.

Account Startup & Training Manuals

• Assist with new account launches, including onboarding staff, coordinating supply delivery, and ensuring task schedules align with the Scope of Work.

• Develop and maintain site-specific Cleaning Manuals and SOPs in collaboration with Operations leadership.

Data & Reporting

• Track and report on training and safety data to identify trends and areas for improvement.

• Deliver quarterly reports on training participation, safety incidents, and audit findings.

• Make recommendations to enhance field performance, compliance, and staff development.

Required Skills & Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.

• 1–2 years of experience in operations, field training, or safety coordination.

• Bilingual (Spanish/English) strongly preferred.

• Strong knowledge of safety standards (e.g., OSHA).

• Ability to work in a fast-paced, field-based environment.

• Proficient in digital platforms such as LMS, Google Forms, and auditing tools.

• Experience in janitorial or service-based environments is strongly preferred.

Working Conditions:

• Frequent travel to accounts across service regions.

• Occasional evening or weekend work to support training or urgent operational needs.

• Must be able to lift up to 35 lbs and occasionally operate cleaning equipment.

• Willingness to work in varied environments, including construction zones, damp areas, or confined spaces.

Schedule & Compensation

• Schedule: Monday – Friday, occasional nights or weekends.
• Hours: Approximately 40-45 hours per week
• Salary: $60K – $70K (based on experience)

This role presents an exciting career advancement opportunity, allowing the right candidate to take on more responsibilities over time and transition into a management position. If you are looking for a stable, growth-oriented position, we encourage you to apply!

ServiceMaster TBS is an equal opportunity employer and encourages candidates from all backgrounds to apply.