What are the responsibilities and job description for the Contents Operations Manager position at ServiceMaster RRH?
ServiceMaster by Haven Restoration Group
Contents Operations Manager
Full Time
We are seeking an experienced Contents Operations Manager to lead all aspects of contents restoration projects, from the initial assessment and pack-out through cleaning, storage, pack-back, and customer completion. This is a hands-on leadership role for an organized, accountable professional who can manage people, protect customer property, maintain accurate documentation, and drive department profitability.
What You'll Do
Compensation: $80,000.00 - $120,000.00 per year
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
Contents Operations Manager
Full Time
- Spartanburg, SC
- $80,000–$120,000/year Benefits
We are seeking an experienced Contents Operations Manager to lead all aspects of contents restoration projects, from the initial assessment and pack-out through cleaning, storage, pack-back, and customer completion. This is a hands-on leadership role for an organized, accountable professional who can manage people, protect customer property, maintain accurate documentation, and drive department profitability.
What You'll Do
- Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space
- Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service
- Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain-of-custody records
- Inspect work at key stages and require corrections before delivery or pack-back
- Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns
- Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing
- Recruit, onboard, and coach team members
- Keep the warehouse organized and properly staffed
- Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations
- Proven record managing employees, schedules, and multiple active projects
- Ability to build project scopes and understand estimates and job costs
- Strong inventory-management, organizational, leadership, accountability, and problem-solving skills
- Clear, professional communication with customers, adjusters, vendors, and internal teams
- Comfortable in a fast-paced, deadline-driven environment
- IICRC certifications and contents-management or estimating software experience are a plus
- Competitive salary with performance-based bonus
- Health, dental, and vision insurance
- 401(k), paid time off, and paid holidays
- Company car, free uniforms, and ongoing training
- Room to grow within a nationally recognized restoration brand
- Mix of office, warehouse, and jobsite work with regular travel to active projects
- Flexible schedule when emergency restoration needs arise
- Ability to lift and move up to 50 lbs required
Compensation: $80,000.00 - $120,000.00 per year
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
Salary : $80,000 - $120,000