What are the responsibilities and job description for the Claims Coordinator position at ServiceMaster Restore®?
Benefits
Join our team and help guide homeowners through one of the most important processes after a disaster-restoring their peace of mind. We're looking for a detail-oriented, proactive Claims Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized-we want to meet you.
What You'll Do
- 401(k)
- Paid time off
- Vision insurance
- Dental insurance
- Training & development
Join our team and help guide homeowners through one of the most important processes after a disaster-restoring their peace of mind. We're looking for a detail-oriented, proactive Claims Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized-we want to meet you.
What You'll Do
- Manage claims from First Notice of Loss (FNOL) through job completion using our CRM
- Dispatch technicians based on availability and job urgency
- Track job progress to ensure we meet insurance carrier SLAs and internal deadlines
- Communicate clearly with homeowners, insurance adjusters, and mortgage companies
- Review and upload documents, job notes, and photos-follow up on anything missing
- Assist with or draft Xactimate estimates; ensure accuracy before submission
- Handle customer concerns quickly and escalate issues when necessary
- Keep daily job documentation organized and up to date
- Work closely with Project Managers, Estimators, and technicians to keep projects moving
- High school diploma or GED required; college preferred
- 1-3 years of Xactimate (X1 or 28) experience preferred
- Strong customer service and communication skills
- Excellent organization, time management, and attention to detail
- Comfortable with Microsoft Office and CRM tools
- Calm and professional under pressure
- IICRC certifications (WRT, ASD, OCT, etc.) a plus
- Make a meaningful impact during people's toughest times
- Supportive team atmosphere with room for growth
- Competitive pay, training, and benefits
- Fast-paced, never-boring environment
- Opportunity to learn restoration and claims management from the inside out
- Sitting and computer use for extended periods
- Occasional lifting (up to 20 lbs)
- Frequent typing, phone use, and task switching