What are the responsibilities and job description for the Trainer & Quality Assurance Supervisor position at ServiceMaster Restore by McCann?
Benefits:
Reports To: Clean Operations Manager
Objective: At ServiceMaster Clean, we don’t just clean—we deliver peace of mind. The Trainer & Quality Assurance Supervisor plays a critical role in upholding our brand standards by ensuring all service partners are properly trained, supported, and consistently delivering high-quality results. This position is hands-on and focused on coaching, inspecting cleaning after training, and continuously improving performance across all assigned accounts.
Most importantly, one must ensure the core values of the ServiceMaster Brands:
Honor God in All We Do
Help Our Team Develop
Build Client Relationships
Grow Profitably
Tasks:
Compensation: Based on experience and discussion upon interview.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
- Company car
- Company parties
- Free uniforms
- Opportunity for advancement
- Paid time off
Reports To: Clean Operations Manager
Objective: At ServiceMaster Clean, we don’t just clean—we deliver peace of mind. The Trainer & Quality Assurance Supervisor plays a critical role in upholding our brand standards by ensuring all service partners are properly trained, supported, and consistently delivering high-quality results. This position is hands-on and focused on coaching, inspecting cleaning after training, and continuously improving performance across all assigned accounts.
Most importantly, one must ensure the core values of the ServiceMaster Brands:
Honor God in All We Do
Help Our Team Develop
Build Client Relationships
Grow Profitably
Tasks:
- Train new hires and current service partners on ServiceMaster cleaning standards, procedures, including proper dilutions, and safety protocols.
- Performing routine quality inspections after training is complete at assigned facilities to ensure expectations are met or exceeded
- Address customer concerns and complaints promptly, professionally, and with a solutions-focused mindset
- Review failed inspections with employees and provide hands-on retraining and coaching
- Demonstrate proper cleaning techniques and reinforce best practices in the field
- Partner with HR/ management to develop corrective action plans and improve overall service delivery
- Ensure compliance with all company policies, safety standards, and OSHA regulations
- Build positive relationships with team members
- Constant (up to 100%) standing, walking, pushing, kneeling, twisting, reaching
- Must be able to lift and/or carry up to 25lbs.
- Ability to differentiate between cleaning products and uses
- 1-2 years’ supervisory experience
- Will provide on the job training to those with strong work ethics and willingness to learn.
- The ability to be flexible and work at a fast pace in a multi-tasked job is a must.
- Contribute to a positive work climate with a pleasant attitude
- Contribute to the overall team effort including being in uniform, dependable and on time
- Treat all co-workers and customers with courtesy and respect
- Must have valid driver’s license
- Strong leadership and coaching ability with a team-first mindset
- High attention to detail and commitment to quality
- Excellent communication and problem-solving skills
- Ability to work independently and travel between multiple job sites
- Flexible schedule (may include evenings or weekends)
- Being part of a company built on integrity, service, and excellence
- Opportunity to make a direct impact on quality and customer satisfaction
- Supportive team environment with growth potential
Compensation: Based on experience and discussion upon interview.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.