What are the responsibilities and job description for the Lead Technician position at ServiceMaster Restore 11467 - Marietta?
Benefits:
- Paid time off
- Vision insurance
- Dental insurance
- Training & development
- 401(k)
- Competitive salary
- Health insurance
️ Lead Technician / Crew Chief – Restoration Services
We’re looking for an experienced, hands-on Lead Technician / Crew Chief to take charge of field operations during restoration projects involving water, fire, mold, and smoke damage. You’ll lead crews, manage job quality, and serve as the point of contact for customers and adjusters—making a real difference for people when disaster strikes.
What You’ll Do:
- Lead water, fire, and mold mitigation jobs (demolition, drying, cleaning, equipment setup)
- Supervise and train technicians onsite; ensure work is done safely and correctly
- Document everything: job notes, photos, moisture readings, and drying logs using mobile software
- Explain the job process to homeowners and property managers in a clear, professional way
- Communicate with adjusters and internal team to resolve issues and keep jobs on track
- Complete job sketches and scopes; experience with Xactimate is a plus
- Review and ensure proper documentation for insurance compliance
- Perform quality checks, get customer sign-offs, and collect payments when needed
- Enforce safety rules and company policies at each job site
What We’re Looking For:
- High school diploma or GED
- Valid driver’s license with a clean record
- Prior experience in restoration or construction (mitigation strongly preferred)
- Strong leadership, communication, and customer service skills
- Comfortable managing small crews and mentoring newer techs
- Experience with job tracking software (e.g., Moisture Mapper, MICA, DASH, etc.)
- IICRC certifications a big plus: WRT, ASD, FSRT, OCT
- Familiarity with Xactimate is a bonus
Physical Requirements:
- Lift and carry up to 70 lbs regularly
- Stand, bend, crawl, and squat for extended periods
- Work in hot, cold, wet, or dusty environments
- Wear tight-fitting respirators and safety gear when required
Why You’ll Thrive Here:
- Be a leader on projects that make a difference
- Growth opportunities as you build technical and leadership skills
- Strong team support and training available
- Competitive pay with performance-based opportunities
Apply today and take the lead in helping families and businesses recover after disaster.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.