What are the responsibilities and job description for the Compliance Officer position at ServiceMaster Restoration Services?
About
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
The Compliance Officer team plays a critical role in ensuring that all inspections, estimates, and documentation align with company policies, standards, and compliance requirements. Each officer in this team is responsible for managing specific stages of the review process, including initial and final assessments, as well as billing and documentation uploads. This team is integral to maintaining accurate records, meeting deadlines, and collaborating with the Project Manager and other team members to ensure seamless operations.
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
The Compliance Officer team plays a critical role in ensuring that all inspections, estimates, and documentation align with company policies, standards, and compliance requirements. Each officer in this team is responsible for managing specific stages of the review process, including initial and final assessments, as well as billing and documentation uploads. This team is integral to maintaining accurate records, meeting deadlines, and collaborating with the Project Manager and other team members to ensure seamless operations.
Responsibilities
- Review and respond to incoming emails in a timely and professional manner.
- Review the job board and daily schedules to identify jobs that are inspected and ready for review or completion.
- Complete initial reviews and provide recommendations within 24 hours after an inspection.
- Save all initial photos into the appropriate customer folder on the shared drive.
- Open and create MICA files as needed. Input key dates (e.g., date received, date inspected, date started) into the system.
- Accurately sketch the loss in MICA based on the estimate and scope note. Enter detailed damage information as outlined in the estimate and scope note.
- Create dry chambers and enter all initial moisture points, referencing the estimate for materials removed.
- Upload and label all initial photos in MICA, ensuring they are properly categorized within the corresponding rooms.
- Review the recommendations for equipment and compare them against the estimate.
- Review the estimate against Service Level Agreements (SLA) where applicable.
- Provide all feedback, findings, and updates to the Project Manager via email in a clear and concise manner.
- Save all completed documents into the appropriate customer folder on the shared drive for easy access.
- Review and complete compliance tasks through the compliance manager. If unable to complete, reach out to the Project Manager for assistance.
- Attend all relevant meetings and webinars as required.
- Assist the Final MICA Compliance Officer with their duties if there is extra time after completing initial reviews.
Skills/Qualifications
Required
- Two or more years of proven experience in customer service.
- Outstanding verbal and written communication skills.
- Technologically competent.
- Excellent problem-solving skills.
- Attention to detail.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite
- Ability to work collaboratively with teams and clients.
Preferred
- Previous experience working in the Restoration industry is a plus.
Work Environment
This role is in a office work environment. This position will primarily be indoors, working near or around other individuals in an office setting.
Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and sit for extended periods of time.
