What are the responsibilities and job description for the Emergency Response Coordinator position at ServiceMaster Recovery by Restoration Holdings?
Description
The Emergency Response Coordinator will consult with property owners impacted by fire, water damage or other large-scale emergency events. This role will work closely with Emergency Response Agencies to enable effective implementation of property recovery initiatives. This role must have a desire to help others above all.
- Deliver an experience of extraordinary care while serving people in their time of need
- Responds to emergency property situations and all generated leads
- Educates the consumer on products or services
- Build relationships and communicate ServiceMaster services
- Monitor, generate and interpret lead sources (emergency notification systems)
- Provide emergency recovery kits and services to impacted property owners
- Establish and maintain working relationships with local emergency response agencies and local community
- Participate in community events
- Build and maintain a database of customer information
- Manage data in our main operating systems, NextGear and Luxor
- Work with SRM and SMB Corporate staff on business development initiatives
- All other duties as assigned
Education and Experience:
Required
- High School Diploma or GED required
- Four plus years’ experience in the following areas (any combination): Restoration, Military, Fire Services, EMS, Police, Medical Responder, Dispatching of Emergency Responders, Construction, Insurance
- Two plus years’ experience in an outside sales role or customer service role
Preferred
- Experience with industry software
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a valid driver's license?
- Are you able to work events outside of normal business hours?
Experience:
- B2B sales: 1 year (Required)
- B2C sales : 1 year (Required)
Ability to Relocate:
- Green Bay, WI 54301: Relocate before starting work (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
Salary : $60,000 - $100,000