What are the responsibilities and job description for the Janitorial Operations Manager position at ServiceMaster Prof. Bldg. Maint. Co. by Gibson?
Benefits:
- Company car
- Competitive salary
- Free food & snacks
- Free uniforms
- Training & development
- Paid time off
Job Title: Janitorial Operations Manager
Department: Operations
Reports To: Director of Operations
Employment Type: Full-Time
Department: Operations
Reports To: Director of Operations
Employment Type: Full-Time
Pay: Salary
Monday thru Friday - 8:00am - 5:00pm* On call every other weekend
MUST be able to pass a felony/criminal background check
Monday thru Friday - 8:00am - 5:00pm* On call every other weekend
MUST be able to pass a felony/criminal background check
Position Summary
The Janitorial Operations Manager is responsible for overseeing daily cleaning operations across multiple facilities, ensuring high standards of cleanliness, safety, and customer satisfaction. This role manages janitorial staff, coordinates schedules, maintains quality control, oversees budgets and supplies, and serves as the primary point of contact for clients regarding service delivery.
Key Responsibilities:
Operations Management
- Direct and oversee daily janitorial operations for assigned facilities and accounts.
- Ensure all cleaning services are performed according to company standards, client requirements, and regulatory guidelines.
- Develop and manage staffing schedules to ensure adequate coverage.
- Conduct routine facility inspections and quality assurance audits.
- Implement corrective actions to address service deficiencies.
Team Leadership
- Supervise janitorial supervisors and cleaning staff.
- Conduct performance evaluations and provide coaching and development opportunities.
- Monitor employee attendance, productivity, and compliance with company policies.
- Foster a positive, professional, and safety-focused work environment.
Client Relations
- Build and maintain strong relationships with clients and facility managers.
- Respond promptly to client concerns, service requests, and emergencies.
- Conduct regular client meetings to review service performance and identify improvement opportunities.
- Ensure high levels of customer satisfaction and contract compliance.
Safety & Compliance
- Enforce workplace safety standards and OSHA regulations.
- Ensure proper handling, storage, and use of cleaning chemicals and equipment
- Investigate and report workplace incidents as necessary.
Budget & Inventory Management
- Manage operational budgets and labor costs.
- Monitor supply usage and maintain appropriate inventory levels.
Reporting & Administration
- Prepare operational reports, inspection results, staffing reports, and performance metrics.
- Maintain accurate records related to employee performance, training, and compliance.
Qualifications
Required
- High school diploma or GED.
- 3–5 years of janitorial, facilities management, or custodial operations experience.
- 2+ years of supervisory or management experience.
- Strong leadership, communication, and problem-solving skills.
- Proficiency with Microsoft Office/Word and scheduling/reporting software.
- Valid driver's license and reliable transportation.
Preferred
- Associate's or Bachelor's degree in Business Administration, Facilities Management, or a related field.
- Experience managing multiple sites or large commercial facilities.
- Knowledge of OSHA regulations and cleaning industry best practices.
- Bilingual skills are a plus.
Key Competencies
- Leadership and team development
- Customer service excellence
- Quality assurance and attention to detail
- Time management and organization
- Budget management
- Conflict resolution
- Decision-making and accountability
- Safety and compliance management
Physical Requirements
- Ability to walk, stand, bend, and climb stairs for extended periods.
- Ability to lift up to 50 pounds.
- Ability to inspect facilities and demonstrate cleaning procedures when needed.
- Availability to work flexible hours, including evenings, weekends, and on-call situations.
Performance Metrics
- Client satisfaction scores
- Service quality inspection results
- Employee retention and attendance
- Budget adherence
- Safety compliance and incident rates
- Contract performance and account growth
Salary Range: $55,000–$65,000 annually (varies by experience)
Benefits: Vacation Pay, sick pay, holiday pay, company vehicle (during business hours) or mileage reimbursement.
Salary : $55,000 - $65,000