What are the responsibilities and job description for the Claim Administrator position at ServiceMaster of St. Charles, Clayton, and Westport?
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Join Our Team as a Claim Administrator at ServiceMaster Restore!
Are you a highly organized and detail-oriented individual with a knack for technology and a passion for customer service? ServiceMaster Restore, a leading restoration services franchise, is looking for a dedicated Claim Administrator to join our team in Saint Charles, Missouri. This is a full-time, on-location position—no remote or hybrid work is available at this time.
About ServiceMaster Restore
For over 35 years, ServiceMaster Restore has proudly served the St. Charles and St. Louis communities, helping commercial properties, businesses, and family homes recover from the devastation of water, fire, mold, and other disasters. We're committed to exceeding industry standards and fostering a supportive workplace where our employees thrive.
What You'll Do: Job Purpose & Responsibilities
As a Claim Administrator, you'll be the backbone of our Operations Team, providing crucial administrative support to ensure document accuracy, meet deadlines, and deliver industry-leading customer service. Your key responsibilities will include:
- Handling Communications: Answering incoming calls and relaying messages efficiently.
- Managing Documentation: Creating and maintaining electronic and hard-copy job files, ensuring all materials are organized and accurate.
- Utilizing Software: Proficiently using company software for job tracking, estimating, and file storage, including creating and maintaining project estimates that align with carrier SLAs and contracts.
- Project Coordination: Creating and maintaining contact lists for each project, ensuring all personnel (SRM staff, general labor, subcontractors) are signed into projects daily.
- Financial Tracking: Working with Project Managers to track and account for all job costs.
- Data Integrity: Daily auditing of estimates and job files, ensuring all spreadsheets and schedules are accurate and up-to-date. Periodically reviewing the equipment scanning database to track all equipment.
- Client Support: Providing requested information to clients, adjusters, and consultants.
- General Administration: Performing any other duties as assigned by management or leadership.
What We're Looking For: Qualifications
We're seeking a proactive individual who can prioritize tasks and work effectively with minimal supervision, demonstrating strong leadership and interpersonal skills.
Technical Skills:
You'll need proficiency with basic phone, computer, and internet skills, including:
- Multitasking: Handling phone calls professionally while simultaneously entering data.
- Microsoft Office Suite: Competent use of Word, Excel, and other Microsoft Office applications.
- Typing & Word Processing: Fast and accurate typing skills.
- Data Visualization: Ability to create basic spreadsheets, charts, and graphs.
- Internet Navigation: Effective web searching and internet navigation skills.
- Adaptability: Ability to quickly learn new software and programs on computers, smartphones, and tablets.
General Skills:
- Analytical: Strong math skills and attention to detail.
- Communication: Excellent reading, writing, grammar, and spelling skills. Ability to both follow and give clear written and verbal instructions.
- Collaboration: Able to work both individually and as part of a team, including in large group settings.
- Accountability: Ability to hold others accountable.
- Organizational: Strong planning, prioritizing, and organizational skills.
- Adaptability: Ability to thrive in a fast-paced and/or ever-changing environment.
- Travel (Preferred): The ability to travel and be away for months at a time is a plus.
If you're ready to contribute your administrative expertise to a dynamic team that makes a real difference in people's lives, we encourage you to apply!