Janitorial Manager - with some Environmental Services Oversight

We are seeking a Janitorial Area Manager to oversee housekeeping and floor maintenance programs across multiple customer accounts, with occasional oversight of healthcare-related Environmental Services (EVS). This role blends hands-on supervision with strong leadership, customer service, and administrative responsibilities.

Reports To:

Director of Operations

Position Objective

Manage ServiceMaster’s janitorial services within assigned accounts to consistently exceed customer expectations. Actively pursue excellence in customer satisfaction, team development, and compliance with company standards — while supporting occasional environmental services needs in healthcare or medical settings.

Key Responsibilities

1. Supervision & Team Development

• Recruit, hire, train, and support employees according to company standards.
• Ensure staff understand safety procedures, chemical usage, and security protocols.
• Monitor daily performance and ensure tasks are completed to schedule and standard.
• Provide coaching, corrective action, and recognition to build a strong team culture.
• Foster ServiceMaster team spirit and encourage employee engagement.

2. Customer Service & Communication

• Demonstrate sincere concern for customers and service quality.
• Respond to customer complaints and requests within 24 hours.
• Maintain professional, clear communication with clients and ServiceMaster leadership.
• Perform regular walkthroughs and follow-up inspections to ensure satisfaction.

3. Administration & Compliance

• Submit accurate payroll and labor reports on time.
• Maintain employee and customer files in accordance with company standards.
• Monitor and manage labor budgets, timecards, and account expenses.
• Ensure compliance with OSHA, safety, and (where applicable) infection control standards.

4. Operations & Quality Assurance

• Conduct daily and weekly inspections to verify service quality.
• Manage scheduling for daily janitorial services, project work, and floor maintenance.
• Order, distribute, and track equipment, tools, and supplies.
• Support EVS duties in healthcare settings as needed, including infection prevention and patient-area cleaning standards.
• Implement and participate continuous improvement initiatives and track results through audits.

Education & Training Requirements

• High school diploma or equivalent (required).
• Minimum 3 years of management/supervisory experience (required).
• College degree (preferred).

Knowledge, Skills & Abilities

• Strong leadership and supervisory skills, including interviewing and hiring.
• Knowledge of janitorial operations, floor care, and basic EVS standards.
• Excellent communication, organization, and problem-solving skills.
• Ability to plan schedules, manage workflows, and meet labor budgets.
• Professionalism, initiative, and a commitment to service excellence.

Standards of Performance

• Employee orientation completed within one month of hire.
• Account inspection forms completed daily (70% minimum).
• Weekly audits completed (75% minimum).
• Customer complaints responded to by next business day.
• Floor maintenance schedules reviewed weekly.
• Effective communication logs maintained at accounts.

Physical Requirements

• Frequent walking, standing, kneeling, and reaching.
• Ability to lift up to 50 lbs occasionally.
• Visual acuity for inspections, scheduling, and reporting.