Insurance Restoration Operations Coordinator

Overview

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success.

Job Skills / Requirements

Own the operation. Drive the outcomes. Keep every job moving.

THE OPPORTUNITY 

This isn't a role for someone who wants to clock in and follow a script. We need someone who can take charge of a fast-moving job pipeline, hold every detail accountable, and build the kind of client and carrier experience that wins referrals — coordinating scheduling, billing, TPA programs, and job tracking across every active project. If you're sharp, driven, and thrive when the stakes are real — keep reading. 

WHAT YOU'LL OWN 

• Master scheduling for staff, clients, and service appointments — keeping everything synchronized in real time 
• Oversee daily dispatch — ensuring technicians and crews are assigned, deployed, and on schedule every day 
• Own billing accuracy: initiate, verify, and track every job through Restore and Luxor with zero gaps 
• Audit job data to confirm accuracy, correct salesperson assignments, and flag non-converted jobs for timekeeping review 
• Ensure all jobs are entered into Restore on initial contact — including estimates — so jobs not sold are tracked and reported 
• Manage TPA intake end-to-end: receive referrals, verify documentation, meet compliance requirements, and track program KPIs 
• Maintain prompt updates on jobs not sold and notify the appropriate team member to review work tickets 
• Serve as the connector between clients, project managers, and leadership — high communication, high accountability 
• Support workflow improvements in direct collaboration with the General Manager 

YOU BRING • Experience in restoration, insurance claims, or a TPA-affiliated service environment • Familiarity with Xactimate, XactAnalysis, Symbility, or similar restoration/TPA software • Understanding of commercial service billing, documentation workflows, and the insurance landscape • Knowledge of IICRC standards or insurance claim documentation • Strong organizational skills in a high-volume, appointment-driven environment • The instinct to flag problems early and solve them without being asked 

YOU'LL BE MEASURED ON • Job cycle time — initial contact to close • Billing accuracy and turnaround speed • TPA program scores and compliance • Accounts receivable aging • Job tracking completeness in Restore • Data integrity across Luxor and scheduling systems 

Additional Information / Benefits

Minimum Age 18 years old EEO/M/F/D/V Drug Free Workplace

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays