General Manager, Restoration Division

We are seeking an experienced, driven General Manager to lead all operations on the restoration side of our business. This is a senior leadership role responsible for the full lifecycle of water, fire, mold, pack out, and reconstruction projects — from field execution to financial performance — reporting directly to ownership

OPERATIONS LEADERSHIP

• Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination
• Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput
• Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness
• Ensure accurate documentation, reporting, and recordkeeping across all service lines
• Lead storm-event mobilization, including deploying teams or establishing a dedicated response plan
• Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards
• Maintain a safe, compliant work environment for all staff on every job site 
• Review job documentation, service delivery, and financial compliance regularly, and implement corrective actions when gaps arise

FINANCIAL & REPORTING

• Own the division P&L — revenue, expenses, margins, and profitability
• Develop budgets and forecasts with ownership and present regular performance reports
• Track job utilization, cost per service, and revenue per employee; approve expenditures and manage cost controls
• Oversee billing accuracy and collections, ensuring financial compliance on every job
• Identify growth opportunities and implement strategies to increase division revenue

CLIENT, INSURANCE & TPA RELATIONS

• Manage TPA program relationships, including Alacrity Services and Contractor Connection - maintaining preferred vendor status, meeting SLA timelines, uploading documentation (Xactimate estimates, moisture logs, photos) to portals, and managing supplements
• Serve as the primary contact for insurance adjusters on scope of loss, line items, and supplement approvals for TPA and direct claims
• Keep homeowners and property owners informed from first response through project close
• Follow TPA pricing guidelines and fee schedules while protecting job profitability
• Communicate scope changes, supplements, and project status promptly and professionally to all parties

TEAM LEADERSHIP & DEVELOPMENT

• Lead the full restoration team — field crews, project managers, and administrative staff — with clear roles, expectations, and accountability
• Direct project managers: assign jobs, review estimates and progress, and hold PMs accountable for schedule, budget, documentation, and customer communication
• Oversee administrative staff — job coordinators, estimating support, billing, and file administration — so job files move smoothly from intake through collections
• Recruit, hire, train, and coach across all roles; manage staffing and workload to meet demand
• Provide ongoing coaching, performance evaluations, and accountability to maintain a high-performing team
• Build a positive, results-driven culture, resolve personnel issues promptly, and keep engagement and retention strong

Qualifications

• 5 years of restoration industry experience, including leadership roles
• Hands-on TPA experience with Alacrity Services and Contractor Connection — portal documentation, SLA compliance, and supplements
• Experience negotiating with adjusters on TPA and direct insurance claims
• Proven ability to manage project budgets and read P&L statements
• Experience coordinating reconstruction subcontractors and managing vendor relationships
• Track record leading field crews, project managers, and administrative staff
• Proficiency with Xactimate and job management software (e.g. Jonas)
• Excellent written and verbal communication with clients, carriers, and ownership
• Ability to manage multiple priorities in a fast-paced, KPI-driven environment
• Availability for weekends and storm mobilizations as needed

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success.