What are the responsibilities and job description for the Mitigation Technician position at ServiceMaster by Twins 2996?
POSITION OVERVIEW:
The Mitigation Technician is responsible for performing mitigation and restoration
services at residential and commercial properties affected by water, fire, mold, or storm
damage. This role involves emergency response, damage assessment, equipment setup,
demolition, monitoring drying progress, and ensuring work is completed according to
industry standards and company procedures.
ESSENTIAL JOB FUNCTIONS
Key Responsibilities:
- Respond to emergency water losses and perform mitigation services
- Conduct inspections and assess water damage using moisture detection
- equipment
- Extract standing water and remove damaged materials
- Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.)
- Set up and monitor drying equipment including air movers, dehumidifiers, and air
scrubbers
- Apply antimicrobial and cleaning treatments as required
- Ensure job sites are safe, clean, and properly contained
- Communicate with customers effectively regarding the restoration process
- Load and maintain equipment and vehicles
- Follow company procedures and IICRC standards
- Participate in on-call rotation for emergency response
Requirements:
- Valid driver’s license with clean driving record
- Ability to lift 50–75 lbs. regularly
- Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions
- Willingness to work irregular hours, including nights, weekends, and holidays
- Ability to operate hand tools and restoration equipment
- Strong problem-solving skills and attention to detail
- Professional demeanor and customer service skills
- Ability to pass background checks and drug screening
- Wear uniform per handbook
- Vehicle maintenance & cleanliness
- Able to discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications.
- Be prepared daily for scheduled jobs
- Check & complete job tasks daily when work is completed
- Ability to work after hours and weekends on-call.
Skills & Traits:
Strong work ethic and reliability
- Ability to work independently and as part of a team
- Good communication skills
- Detail-oriented and organized
- Ability to work under pressure in emergency situations
Growth Opportunities:
This position offers a pathway to advancement into roles such as:
- Lead Mitigation Technician
- Mitigation Manager
- Senior Mitigation Manager
Compensation & Benefits:
The Company offers a competitive compensation and benefits package which may include:
- Competitive base salary
- Individual and territory-based performance incentives
- Leadership or override compensation tied to team production
- Vehicle allowance or mileage reimbursement
- Health, dental, and vision insurance
- Paid time off and company-recognized holidays
- Ongoing leadership and industry training
- Career advancement opportunities into Sales Management or Director-level roles
Work Environment
This role functions within both field-based operational environments working at residential and commercial properties and office settings. It entails regular daily travel throughout the designated territory to engage with customers and insurance partners at their respective locations.
- Employees will be required to visit job sites, restoration projects, or commercial properties, which may involve exposure to hazardous environments that may require use of PPE including respirators, gloves, and protective suits.
- Exposure to dust, debris, and damaged structures.
On-call availability for major events to include possible travel out of state.
Physical Requirements
The physical requirements described here are representative of those necessary to successfully perform the essential functions of this role.
Employees in this position may be required to:
- Sit, stand, walk, and drive for extended periods
- Use standard office equipment including computers and mobile devices
- Occasionally lift or carry materials up to approximately 50-75 pounds
- Travel regularly within assigned territory
- Fingering and Repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
- Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens and expansive reading.
- Inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions in accordance with applicable law.
Background Check & Driving Requirements
Employment in this position may be contingent upon successful completion of:
- A background investigation
- Motor vehicle record review
- Verification of employment history
- Verification of education and credentials
Employees operating a company vehicle or driving for company business must maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurance requirements.
Equal Employment Opportunity Statement
Alford Enterprises Inc. is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, Georgia, Alabama, or Tennessee law.
At-Will Employment Statement
Employment with Alford Enterprises Inc. is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job description or any other company document should be interpreted as creating a contract of employment.
Drug-Free Workplace
Alford Enterprises, Inc. maintains a Drug-Free Workplace in accordance with applicable federal and state laws. Employees and applicants may be subject to pre-employment, post-accident, reasonable suspicion, and/or other drug and alcohol testing as permitted by company policy and applicable law.
Job Description Disclaimer
This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. The company reserves the right to modify duties and responsibilities as business needs evolve. Employees may be required to perform other duties as assigned to support the needs of the organization.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.