What are the responsibilities and job description for the Disaster Restoration Crew Chief position at ServiceMaster by Rice?
Title: Crew Chief
Reports to: Project Manager or General Manager
Status: Full-time/Non-exempt
(paid hourly; eligible for overtime)
Job Summary
Provides emergency and disaster restoration/recovery services in residential and commercial customer sites. The Crew Chief will often specialize in one or more areas of water and/or fire restoration, mold remediation, or carpet cleaning. Provides oversight of projects by managing and giving direction to the on-site crew on procedures and methods to best restore the property, meet customer expectations, profitability objectives for the project, and deadlines. Accomplishes projects as assigned by Management in a timely manner. Extends excellent customer service on all projects.
Essential Duties
Reports to: Project Manager or General Manager
Status: Full-time/Non-exempt
(paid hourly; eligible for overtime)
Job Summary
Provides emergency and disaster restoration/recovery services in residential and commercial customer sites. The Crew Chief will often specialize in one or more areas of water and/or fire restoration, mold remediation, or carpet cleaning. Provides oversight of projects by managing and giving direction to the on-site crew on procedures and methods to best restore the property, meet customer expectations, profitability objectives for the project, and deadlines. Accomplishes projects as assigned by Management in a timely manner. Extends excellent customer service on all projects.
Essential Duties
- Restoration/Remediation and Cleaning
- Detects the source of any problem and extent of damage to property including moisture content, smoke damage, and/or presence of mold.
- Accesses damage to walls, ceiling, cabinets, other structural damage, carpeting, other flooring, personal belongings, furniture, window coverings, and other property. Determines whether property is salvageable or not.
- Formulates plan for restoration, determines billable charges, and consults with customer to secure approval to proceed.
- Duties may include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
- Properly sets up and removes air movers and/or dehumidifiers and monitors water losses.
- Ensures equipment, supplies, and tools are properly handled, maintained, and stored. Returns all equipment and tools at completion of job.
- Reports any equipment malfunction to their Supervisor.
- Drives a company vehicle in a safe manner.
- Adheres to all safety rules and precautions to ensure employee and customer safety.
Excellent Customer Service
- Meets and exceeds customer expectations and completes projects on time.
- Answers customer questions and addresses concerns.
- Maintains communication and provides project status to customer throughout the project.
- Escalates unresolved customer issues/problems or property damage to Management for resolution.
Supervision and Behavior
- Manages projects, production crew, and schedule throughout the project.
- Provides estimates for loss and restoration/remediation services.
- Effectively communicates with production crew, management, and owners.
- Treats all employees with respect.
- Processes timecards, Daily Time Logs, and other job related reports accurately and on-time.
- Punctual to work and project assignments.
- Takes overnight and weekend “on call” shift one week per month and responds to emergencies in timely manner.
- Represents ServiceMaster by Rice on the job and within the community in a professional manner and appearance.
- Complies with all ServiceMaster by Rice policies and procedures.
Training
- Renews certifications in a timely manner; avoiding lapse in certification.
- Understands of the use of cleaning products and equipment required to complete a project.
- Completes training as requested to learn new knowledge and skills.
- Implements new training in work projects successfully.
Knowledge, Skills, and Abilities
- High School diploma or GED required.
- Knowledge in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is a plus.
- People and project management experience.
- Excellent communication and organizational skills.
- Superior customer service skills.
- Ability to sketch physical space, take measurements, and calculate billable charges
- Dependable and flexible to meet scheduling needs and to be responsive to emergency/disaster services outside of normal business hours or in other locations.
- Commitment to personal and professional development
- Valid driver’s license.
Physical Demands
- This position is physically demanding. You must be able to perform the following with or without reasonable accommodation. If an accommodation is required at any time, please discuss with your management team and the Clive human resources coordinator.
- Ability to lift, carry, push, and pull 50 pounds
- Ability to stand at heights of 12 feet on ladders or scaffolding
- Ability to climb stairs
- Be able to stand on your feet on concrete surfaces throughout the day
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
If a reasonable accommodation would assist you in your work duties, please discuss with the management team and the Clive human resources coordinator.