What are the responsibilities and job description for the NationalLink Reviewer, Quality Assurance position at ServiceLink?
Overview
The Quality Assurance Reviewer performs an administrative review of valuation products in accordance with regulatory, industry and lender requirements, facilitates the relationship between the clients and the appraiser, responds to and satisfies client issues in a timely, consistent manner and ensures accurate resolution.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes.
- Meet personal and departmental productivity and quality goals/metrics.
- Interpret and implement Quality Assurance policies and procedures for Valuation products.
- Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards.
- Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting.
- Maintain compliance with State and Industry regulations including Appraisal Independence.
- Monitor, track and consistently respond to client and vendor inquiries.
- Ensure appropriate escalation paths are followed.
- Communicate daily with QA Team Lead and Appraisal Operations Director on department operation protocols.
- Attend departmental meetings as required.
- Maintain a positive, professional business relationship with vendors, clients and internal staff.
- All other duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor's or Associate’s Degree from an accredited institute.
- Prior experience as a mortgage underwriter or experience with Valuations/appraisal administrative review strongly preferred.
- Good working knowledge of standard appraisal practices and procedures including USPAP strongly preferred.
- Knowledge of valuations office processes, procedures and technology.
- Attention to detail.
- Strong customer service and communication skills.
- Ability to read operational reports and workflows.
- Knowledge of personal computer operation, including use of Microsoft Outlook, Word and Excel.
Salary : $18 - $20