What are the responsibilities and job description for the NationalLink Post Close Specialist position at ServiceLink?
Overview
Post Close Specialist is responsible for assisting and supporting team with all aspects involved with post close functions such as auditing incoming and outgoing client documentation packages, reviewing recordable documents for accuracy, handling reject issues, shipping, scanning, uploading, and any additional clerical functions within the department. Working with the team making sure all daily audits, rejections, and recordings are completed in a timely manner consistent with established Company standards for service and quality.
**Please note: this is an in-office position, applicants should be within reasonable commuting distance to Pittsburgh (Moon Township, PA) office.**
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
Responsibilities
- Maintains familiarity with state and county requirements
- Prioritizes work based on daily workflow
- Communicates with outside agencies, clients and borrower
- Researches and resolves discrepancies
- Maintains accurate records and logs
- Review executed closing packages, title clearance, lender closing instructions, incoming closing packages for accuracy
- Knowledge of client, vendor and borrower requirements
- Perform duties and responsibilities in a timely manner consistent with established Company guidelines for quality and service
- Maintain open communication with team members, team lead and managers
- Address inquires from clients, borrowers, agents, and internal staff professionally and in a timely manner consistent with established Company standards
- All other duties as assigned
Qualifications
- High School diploma or equivalent
- Demonstrated communication skills, written and verbal
- Proven customer service skills
- Strong attention to detail
- Strong organizational skills, ability to multi-task
- Ability to effectively organize, plan, and prioritize work
- Ability to be assertive
- Proficiency with personal computer operation, including use of Microsoft Outlook, Word and Excel.
