What are the responsibilities and job description for the Business Analyst – Client Integrations position at ServiceLink?
Business Analyst – Client Integrations
Location: Pittsburgh, PA or Plano, TX
Schedule: Hybrid – In Office Tue/Wed/Thu
Term: 6-Month Contract (Possible Extension)
Work Authorization: No sponsorship available
About the Role
ServiceLink is seeking a highly motivated Business Analyst – Client Integrations to support the onboarding and technical integration of clients into ServiceLink’s platforms. The role works across product, engineering, QA, and operations to gather requirements, design workflows, map events, and guide integrations through successful delivery.
The ideal candidate uses AI assisted- documentation and workflow tools to capture requirements, generate process diagrams, and streamline analysis.
Key Responsibilities
Client Engagement & Requirements Gathering
- Serve as the primary liaison for client integration projects.
- Lead discovery sessions to define workflows, data exchanges, event triggers, and business rules.
- Use AI e-nabled tools to capture requirements, summarize discussions, and generate documentation.
- Translate client needs into clear and actionable technical specifications.
- API, Workflow, Event & Data Mapping
- Analyze client integration needs and document API request/response structures, payload definitions, authentication, and error handling.
- Build workflow diagrams, event sequences, data mappings, and integration specifications.
- Partner with engineering to validate integration design and technical feasibility.
Engineering & QA Collaboration
- Ensure engineering teams fully understand requirements and workflows.
- Develop test cases and acceptance criteria supporting API behavior, workflow logic, and data exchange.
- Support QA with functional validation, defect analysis, and retesting.
- Track integration progress and help drive delivery to meet deadlines.
UAT & Operational Support
- Coordinate User Acceptance Testing with internal operations teams and external clients.
- Prepare UAT scenarios, manage defects, track results, and support resolutions.
- Assist with go live- readiness and provide support through post-implementation stabilization.
Qualifications
Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field.
- 2–3 years of experience as a Business Analyst, Integration Analyst, or similar role.
- Experience working with APIs (REST, SOAP, or similar), including understanding payloads, authentication, error handling, and status codes.
- Experience supporting system integrations, workflow-driven platforms, or data e-xchange projects.
- Proficiency with documentation, workflow, and AI-assisted tools for capturing requirements and analysis.
- Excellent communication skills for both client-facing and internal collaboration.
- Ability to work on-site Tuesday–Thursday in Pittsburgh, PA or Plano, TX.
- Strong organizational skills and ability to manage multiple concurrent workstreams.
- Must be authorized to work in the U.S. without sponsorship.
Preferred
- Master’s degree (MS or MBA).
- Familiarity with SDLC and agile delivery methodologies.
- Experience with API testing tools (e.g., Swagger, Postman).
- Experience collaborating with engineering, QA, and operational teams.
Contract Details
- Duration: 6 months
- Extension: Possible
- Schedule: Full-time, hybrid (Tue–Thu in office)
- Locations: Pittsburgh, PA or Plano, TX
Why Join Us?
• Be part of a high-impact team shaping the future of intelligent products.
• Work on cutting-edge technologies with real-world applications.
• Enjoy a flexible hybrid work environment based in Dallas.
• Collaborate with passionate, mission-driven innovators.
ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.