Industrial Account Specialist

We’re a determined to deliver organization that’s hyper-focused on bettering our local communities and empowering those we serve. We believe that every individual, wherever they may go, should have access to clean water, clean toilets, and overall good hygiene. Together, we leverage the power of portable sanitation to better the communities we serve and empower the American worker to achieve more by saving time and resources.

As a member of our team, you will receive great wages, paid time off, retirement contributions, company-provided medical benefits, and plenty of overtime opportunities.

The Industrial Account Specialist serves as the primary point of contact for the company’s largest industrial account, providing centralized support for order processing, service frequency changes, billing, and equipment tracking. This role ensures customer requests are handled accurately and promptly, invoices are correct, and equipment records are maintained in an up-to-date Excel spreadsheet.

The ideal candidate is highly organized, detail-oriented, proficient in Microsoft Excel, and committed to delivering professional, responsive customer service. Success in this position requires strong communication skills, reliable recordkeeping, and consistent follow-through.

Key Responsibilities

Customer Account Support

• Serve as the primary contact for day-to-day customer requests and account-related inquiries.
• Receive and process orders, service frequency changes, and other account updates accurately and promptly.
• Communicate professionally and courteously with customer representatives, providing timely updates on request status.
• Track requests through completion and ensure all actions are documented appropriately.
  
  

Billing and Invoicing

• Prepare, process, and review customer invoices for accuracy and completeness.
• Verify billing information against service records, order details, and account documentation.
• Investigate and resolve billing discrepancies in coordination with internal departments.
• Maintain organized billing records and support timely invoice processing.
  
  

Equipment Tracking and Spreadsheet Management

• Maintain an accurate, up-to-date Excel spreadsheet documenting all equipment located at the customer’s facilities.
• Update equipment records promptly when equipment is added, removed, relocated, or otherwise modified.
• Reconcile spreadsheet data against available records to identify discrepancies and maintain data integrity.
• Organize, track, and report equipment and account information using Excel.
  
  

Administrative Support and Internal Coordination

• Maintain organized account files, order records, billing documentation, and equipment information.
• Coordinate with operations, service, and billing teams to ensure customer requests and account changes are completed correctly.
• Follow established procedures and promptly communicate discrepancies, outstanding issues, or other concerns.
• Manage multiple priorities while maintaining accuracy, organization, and timely follow-through.
  
  

Qualifications

• Proficiency in Microsoft Excel, including the ability to maintain, organize, update, and verify detailed spreadsheets.
• 3 years of experience in billing, invoicing, order processing, administrative support, or account coordination.
• Excellent written and verbal communication skills, with a professional, courteous, and customer-focused demeanor.
• Strong organizational and time-management skills, with the ability to manage multiple priorities, maintain accurate account records, navigate internal systems for order management and billing, and ensure timely responses and consistent follow-through.
  
  

Artificial Intelligence (AI) Transparency Statement

Service Sanitation may use artificial intelligence (AI) tools to assist with certain aspects of the hiring process, including reviewing applications, identifying qualifications, organizing applicant information, and facilitating communications or interview scheduling. These AI tools are used solely to support the efficiency and consistency of our recruitment process and do not make employment decisions.

By submitting your application, you acknowledge that AI-assisted tools may be used during the recruitment process. All hiring decisions are made by qualified members of our hiring team after a comprehensive review of each applicant's qualifications, experience, and overall fit for the position. Service Sanitation is committed to maintaining a fair, consistent, and non-discriminatory hiring process in compliance with all applicable employment laws

The Pay Range For This Role Is

23 - 25 USD per hour(Gary, IN)