What are the responsibilities and job description for the Office Representative position at Service Rubber Group?
Company Description SERVICE Rubber Group, Inc. is a recognized leader in molding, extruding, and fabricating quality industrial rubber products. The company is built on exceptional service, professionalism, enthusiasm, and a strong commitment to understanding and meeting customers’ needs. Team members are trained to understand product characteristics and help customers select economical, efficient materials for a wide range of applications. SERVICE Rubber Group is known for competitive pricing, reliable technical guidance, and the ability to manufacture custom products to tight tolerances and exact specifications. With more than 25 years in the industry, the company has become a trusted distributor and resource for rubber products and applications.
Role Description The Office Representative role is a full-time, on-site position based in Plano, TX. This role is responsible for providing front-line customer service, responding to inquiries, and coordinating orders and documentation in support of sales and operations. Day-to-day tasks include handling phone and email communications, preparing and processing customer orders, maintaining accurate records, and assisting with basic accounting and billing activities. The Office Representative will support office administration functions such as scheduling, filing, data entry, and maintaining office supplies and systems. This role works closely with internal teams to ensure customers receive timely information, accurate order status updates, and a professional, service-focused experience.
Qualifications
Role Description The Office Representative role is a full-time, on-site position based in Plano, TX. This role is responsible for providing front-line customer service, responding to inquiries, and coordinating orders and documentation in support of sales and operations. Day-to-day tasks include handling phone and email communications, preparing and processing customer orders, maintaining accurate records, and assisting with basic accounting and billing activities. The Office Representative will support office administration functions such as scheduling, filing, data entry, and maintaining office supplies and systems. This role works closely with internal teams to ensure customers receive timely information, accurate order status updates, and a professional, service-focused experience.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal and written communication and active listening.
- Candidates should possess Customer Service skills, such as managing inquiries, resolving issues, and building positive customer relationships.
- Candidates should possess Administrative Assistance and Office Administration skills, including scheduling, filing, data entry, and document management.
- Candidates should possess basic Accounting skills, including handling invoices, payments, and simple reconciliations.
- Strong attention to detail, accuracy in data handling, and organizational skills.
- Proficiency with common office software (e.g., Microsoft Office or similar tools) and comfort learning company systems.
- Ability to work collaboratively in an on-site team environment and manage multiple tasks with minimal supervision.
- High school diploma or equivalent required; additional coursework or experience in business, office administration, or related fields is beneficial.