What are the responsibilities and job description for the Installation Coordinator position at Service Pros Installation Group, Inc?
Description
About Us:
Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.
Our Mission
We provide exceptional customer experiences through our passion for serving others.
Our Vision
We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Our Values
Stewardship
People
Integrity
Growth
Role Description:
We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.
Essential Duties and Responsibilities:
- Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
- Schedules customers and Contractors for installations and other appointments.
- Reviews project details for each job with the appropriate Contractor prior to the installation.
- Receives and solves customer complaints, issues, and performs customer follow-up calls.
- Ensures inventory levels are maintained and stages materials for crew load outs.
- Loads and unloads trucks with a forklift/pallet-jack/manually as needed.
Requirements
Qualifications:
- High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
- Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
- Must be able to remain organized and efficient to support the Contractors and customers.
Schedule: Day shift
Benefits:
- Dental, Disability, Life, Medical and Vision Insurance
- 401K Company Match
- PTO – Paid Time Off
- Holiday Pay
Physical Environment
- Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.