What are the responsibilities and job description for the Residential HVAC Diagnostics Specialist position at Service Professionals?
Based in Union, NJ, this full-time role places you at the center of home comfort—solving problems, earning trust, and turning service calls into genuine “thumbs-up” moments.
A day in your boots
You start the day from home—your assigned truck (with gas card) is already stocked and dispatched. Your tablet pings with the first call. You arrive, assess, and quickly diagnose a complex residential HVAC issue using the latest tools we provide. You explain options clearly, guide the homeowner to the right solution and service agreement, and prevent future breakdowns with proactive recommendations. Every visit is an opportunity to build relationships, document your work, and hold yourself to performance metrics and revenue goals. By day’s end, you’ve turned problems into relief—and customers into fans.
What you’ll work on
This role is active and hands-on: expect regular sitting, standing, walking, kneeling, squatting, and stooping. You’ll use your hands to finger and handle controls, hear and talk with customers and teammates, reach with hands and arms, climb ladders, and work in hot/cold areas such as crawl spaces. You should be able to lift 50 pounds regularly. Close vision and the ability to adjust focus are important. Work may be outdoors and will vary with season and scope—plan to be outside across multiple seasons.
Core proficiencies
Service Professionals is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Service Professionals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Ready to turn customer problems into enthusiastic approvals? Apply today.
A day in your boots
You start the day from home—your assigned truck (with gas card) is already stocked and dispatched. Your tablet pings with the first call. You arrive, assess, and quickly diagnose a complex residential HVAC issue using the latest tools we provide. You explain options clearly, guide the homeowner to the right solution and service agreement, and prevent future breakdowns with proactive recommendations. Every visit is an opportunity to build relationships, document your work, and hold yourself to performance metrics and revenue goals. By day’s end, you’ve turned problems into relief—and customers into fans.
What you’ll work on
- Respond to residential service and repair calls, including advanced diagnostics.
- Identify root causes and prevent callbacks through thorough inspections.
- Communicate multiple solution paths and pricing with transparency.
- Educate homeowners on equipment, maintenance plans, and value.
- Track your service metrics and strive to exceed revenue targets.
- You like hands-on, physical work and take pride in craftsmanship.
- You’re comfortable with mobile tools and modern field tech.
- You don’t cut corners—especially when no one’s watching.
- Customers feel at ease with you—you’d be welcome in anyone’s home.
- You’re physically prepared for demanding, manual labor.
- Deep residential HVAC expertise.
- Relevant state licenses and certifications.
- Solid knowledge of safety regulations and local codes.
- Valid driver’s license with a safe driving record.
- Fluency in English.
- Hourly: at least $25 - $50 an hour depending on experience; high performers have made anywhere from $80,000 to $170,000 in total compensation.
- Uncapped performance-based bonuses and exceptional training programs.
- Comprehensive health and dental benefits with deductibles covered; 401k for full-time staff.
- Company truck you take home gas card; dispatched from home for efficiency.
- Cutting-edge tools and technology to make work easier and more enjoyable.
- Recognition, rewards, and real career pathways in a collaborative culture.
- A supportive environment that understands life happens.
This role is active and hands-on: expect regular sitting, standing, walking, kneeling, squatting, and stooping. You’ll use your hands to finger and handle controls, hear and talk with customers and teammates, reach with hands and arms, climb ladders, and work in hot/cold areas such as crawl spaces. You should be able to lift 50 pounds regularly. Close vision and the ability to adjust focus are important. Work may be outdoors and will vary with season and scope—plan to be outside across multiple seasons.
Core proficiencies
- HVAC Service & Installation
- HVAC Maintenance
- HVAC Troubleshooting
- HVAC Repair
Service Professionals is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Service Professionals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Ready to turn customer problems into enthusiastic approvals? Apply today.
Salary : $25 - $50
