What are the responsibilities and job description for the Member Solutions Specialist- Part Time position at Service One Credit Union?
About the Position
We're looking for a detail-oriented Member Solutions Specialist to support a variety of transactional, card services, and risk-management functions. In this role, you'll help ensure accurate processing of member transactions, support debit/credit card operations, assist with the Premium Overdraft Program (POP), and provide excellent service to members and internal teams.
What You'll Do
-
Process daily ACH, RDC, A2A, and share draft files, including exceptions and adjustments
-
Support debit and credit card platforms, troubleshoot card issues, and help prevent fraud
-
Review new accounts, overdrawn accounts, and risk-related activity
-
Assist with wire transfers, levies, garnishments, and regulatory compliance tasks
-
Research and resolve account errors while maintaining confidentiality and accuracy
What We're Looking For
-
Associate degree or equivalent experience
-
3 years of related experience (financial institution, teller, or card services strongly preferred)
-
Strong analytical, communication, and customer service skills
-
Proficiency with Microsoft Office and financial systems
Why Join Us?
You'll be part of a collaborative team that supports our members and upholds our Credit Union's mission and values. This role offers opportunities to learn, grow, and make a direct impact on member experience.
