What are the responsibilities and job description for the Drain Tech position at Service Now/American Trenchless Careers?
About the Role: As a Drain Technician - Service, you will be responsible for diagnosing, repairing, and maintaining drain and sewer systems in residential properties. Your in-depth knowledge of drainage systems, problem-solving abilities, and commitment to exceptional customer service will play a crucial role in resolving issues and ensuring customer satisfaction.
Why You’ll Want to Work Here:
- Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
- Performance pay directly tied to results – You deliver for us, we deliver for you
- Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
- Secure your financial future – 401(k) with company match
- We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
- Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor
Drain Technician- Service Key Responsibilities:
- Determine materials needed for each new project and estimate time and costs.
- Install, assemble, maintain, and repair pipes and plumbing fixtures.
- Affix clamps, screws, brazing, soldering, welds, etc., to pipes and tubes.
- Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
- Diagnose plumbing problems and work to resolve any issues.
- Repair or replace damaged parts.
- Repair water line leaks.
- Confirm pipe system is air/watertight by performing pressure tests.
- Keep detailed noted and create work reports documenting projects.
- Test plumbing and other installed fixtures to ensure proper functioning.
- Follow state laws and regulations and adhere to local building codes.
- Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
- Facilitate order for all parts required for appointments and ensure preparedness for the day of install.
- Perform other duties as assigned.
Drain Technician- Service Qualifications:
- High school diploma or equivalent; completion of a plumbing apprenticeship program is preferred.
- Journeyman or Master Plumber license/certification is a plus.
- Proven experience as a Drain & Sewer Technician, with a strong understanding of residential drain and sewer systems.
- Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.
- Knowledge of different pipe materials, fittings, and fixtures commonly used in residential drainage systems.
- Strong problem-solving skills with the ability to diagnose and resolve complex drainage issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to customers in a clear and friendly manner.
- Exceptional customer service skills, with a commitment to exceeding customer expectations.
- Strong attention to detail and the ability to work independently or as part of a team.
- Valid driver's license and clean driving record.
- Physical ability to perform the duties of the job, including lifting heavy objects, working in confined spaces, and standing for extended periods.
Drain Technician- Service Interpersonal Qualifications:
- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
About Service Now Home Services
We’re the Carpenters — proud to live and work in the Northern Illinois communities we’ve served for over 75 years. Founded by our grandfather, Walter Carpenter, in 1949, Service Now remains locally owned and committed to the same high standards in HVAC, plumbing, sewer, and electrical services. We employ only the best certified technicians and proudly serve Kane, DeKalb, DuPage, and Ogle Counties.
Service Now Home Services is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.