What are the responsibilities and job description for the Administrative Assitant position at Service Monkey Fireplaces?
Office Assistant *Full-Time
We are looking for a reliable, professional, and organized Office Assistant to join our team. This is a full-time, Monday–Friday position from 8:00 AM–4:30 PM, year-round.
The Office Assistant will be responsible for providing excellent customer service and helping keep our office operations running smoothly.
Job Responsibilities
- Provide excellent customer service and maintain strong communication with clients and team members.
- Answer phone calls professionally and assist customers with questions and scheduling.
- Confirm and schedule service appointments with accuracy and professionalism.
- Respond to emails and communicate with customers through our various platforms.
- Assist with creating and processing invoices.
- Conduct account follow-ups to ensure customer satisfaction and resolve outstanding matters.
- Communicate effectively with manufacturers and fireplace dealers regarding products, parts, pricing, and availability.
- Order parts and supplies as needed for customer projects.
- Pull and manage permits required for fireplace installations.
- Maintain inventory of office and warehouse supplies, keeping items stocked and organized.
- Maintain accurate customer and job information.
- Communicate effectively with the field team to ensure jobs are scheduled and completed efficiently.
- Support general office operations and assist with administrative tasks as needed.
- QuickBooks experience is a plus!
Benefits
- Eye insurance
- Dental insurance
- Paid major holidays
- Major holidays off
The ideal candidate is organized, dependable, professional, responsible, detail-oriented, and comfortable communicating with both customers and team members. Strong computer, phone, and customer service skills are important. Previous office or administrative experience is preferred but not required.
Job Type: Part-time
Pay: From $25.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $25