Skilled Trades Dispatch Manager

Service Minds is a fast-growing, people-first home services company supporting three nationally recognized brands: Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning.

Across Florida and Alabama, we deliver top-tier plumbing, electrical, and HVAC services—and none of it happens without a high-performing dispatch team. Dispatch is the heartbeat of our operation, driving efficiency, revenue, and the overall customer experience.

As we continue to scale, we’re looking for a strong Dispatch Manager to lead from the front and build a team that performs at a high level every single day.

This is not your typical dispatch role—this is a leadership position where you will directly impact revenue, operations, and customer satisfaction.

We’re looking for someone who understands dispatching for profit, thrives in a fast-paced environment, and knows how to coach a team to win. You’ll lead dispatch operations across multiple locations, ensuring the right technician is in the right place at the right time, while maximizing efficiency and performance.

This is a full-time, in-office position based in Bradenton, FL. This is NOT a remote role.

• Lead, coach, and develop a team of dispatchers


• Own daily dispatch operations, optimizing technician scheduling, routing, and productivity


• Drive revenue through strategic dispatching and capacity management


• Partner with the call center to align demand, scheduling, and emergency service needs


• Monitor and improve key KPIs:
  
  
  
  • On-time arrival rate
  
  
  • Cancellation rate
  
  
  • Technician utilization and average ticket
  
  


• Train your team on how dispatch directly impacts revenue and customer experience


• Collaborate with leadership to forecast demand and support company growth


• Ensure clear communication between customers, technicians, and internal teams


• Proactively identify issues and implement process improvements

• 3 years of dispatch experience (multi-location or high-volume preferred)


• 2 years of leadership experience managing and developing a team


• ServiceTitan experience REQUIRED


• Background in skilled trades (HVAC, Plumbing, or Electrical)


• Proven ability to lead a team and drive performance metrics


• Strong understanding of dispatching for efficiency and profitability


• Excellent communication and organizational skills


• A proactive, solutions-oriented mindset

• Base Salary: $60,000 – $70,000


• Incentive Plan: Uncapped earning potential tied to performance

Health & Wellness

• Medical plans: HMO, PPO, and HDHP options


• Benefits begin the 1st of the month after 30 days


• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)


• 24/7 telehealth services


• Employee Assistance Program (EAP)

Protection & Planning

• 401(k) with employer match


• Company-paid Life Insurance


• Short-Term & Long-Term Disability

Time & Perks

• Paid Time Off (PTO) paid holidays


• 30% employee discount on services


• Champions Club — top performers earn all-expenses-paid trips for themselves and a guest

Growth & Culture

• Ongoing training, development, and leadership programs


• A supportive, team-focused environment with real career growth opportunities

If you’re passionate about driving operational excellence, leading high-performing teams, and making a direct impact on both customer experience and business results, Service Minds is the place for you. We offer competitive pay, comprehensive benefits, and real opportunities for career growth within a fast-growing, supportive organization. Don’t wait—apply today and take the next step in your career with a company that truly invests in its people.

At Service Minds, we are proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. We believe that every individual’s unique background and perspective strengthens our team and contributes to our success. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive equal consideration for employment, and we are dedicated to fostering a culture where all employees can thrive and reach their full potential in a safe and supportive work environment.

Disclaimer: This job description is not intended to be a comprehensive list of all responsibilities, duties, or qualifications associated with the role. Responsibilities may evolve based on business needs. Service Minds reserves the right to modify job duties or assign additional responsibilities as needed.