HVAC Operations Coordinator

Department: One Hour Heating & Air Conditioning – Niceville
Company: Service Minds

Service Minds is seeking a highly organized and driven Operations Coordinator to support the day-to-day execution of our One Hour Heating & Air Conditioning branch in Niceville. This role is critical in ensuring our technicians are set up for success, our operations run efficiently, and our customers receive consistent, high-quality service.

The Operations Coordinator partners closely with field leadership to drive performance, enforce standards, and support technician development—without direct P&L ownership. If you thrive in a fast-paced environment, have a strong HVAC background, and are passionate about building high-performing teams, this is an opportunity to make a meaningful impact.

• Oversee service, maintenance, and installation workflows to ensure efficient job completion


• Coordinate technician schedules, routing, and job assignments to maximize productivity


• Support dispatch to ensure the right technician is matched to the right job


• Assist with workload planning, on-call rotations, and overall operational flow


• Ensure adherence to company SOPs, operational standards, and brand expectations

• Enforce OSHA standards and company safety protocols across all field operations


• Conduct safety observations, track compliance, and ensure corrective actions are completed


• Support incident investigations and follow-through on resolution


• Maintain licensing, permitting, and code compliance requirements


• Promote a strong, safety-first culture across the team

• Coach, guide, and support technicians, installers, and field supervisors


• Conduct ride-alongs, job site evaluations, and quality assurance checks


• Lead team meetings, technical training, and operational refreshers


• Provide ongoing coaching in technical skills, communication, and customer experience


• Support hiring efforts, performance management, and employee development in partnership with HR

• Monitor KPIs including productivity, job cycle times, callbacks, and job quality


• Review service documentation for accuracy and consistency


• Identify operational gaps and implement process improvements


• Support achievement of gross margin targets and operational goals

• Reinforce training programs through ride-alongs, in-house resources, and online platforms


• Ensure compliance with Health, Safety & Environmental program requirements


• Help develop both technical expertise and soft skills across the team

• Address customer concerns and escalations with urgency and professionalism


• Drive a culture focused on 5-star service and customer satisfaction


• Monitor callbacks, rework, and service quality to ensure continuous improvement


• Ensure accurate job documentation from dispatch through completion

• Assist with inventory, materials usage, and vendor coordination


• Help maintain fleet readiness and facility standards


• Partner with operations and warehouse teams to ensure proper staging and availability of materials

• 10 years of experience in HVAC or related skilled trades (technical, leadership, or sales)


• Strong knowledge of residential HVAC systems, service, and installation processes


• Understanding of local codes, permitting, and compliance requirements


• Proven ability to drive operational performance and meet business goals


• Strong communication, leadership, and problem-solving skills


• Proficiency in Microsoft Office (ServiceTitan experience preferred)


• Valid driver’s license with a clean driving record

• Strong leadership presence with a hands-on coaching approach


• High level of accountability and operational discipline


• Excellent organization and time management skills


• Ability to enforce standards while building team trust


• Commitment to safety, quality, and exceptional customer service

• Combination of office and field-based work


• Regular field visits, ride-alongs, and job site inspections


• Hands-on involvement in daily operations and team development