What are the responsibilities and job description for the Division Manager position at Service Management Systems?
Responsibilities include the following, but other duties may be assigned
- Visits accounts in division a minimum of three times per year to meet and talk with the customer, talk with the SMS facility manager and staff.
- Communicates results of visit to customer, Division Vice President, and President of SMS by way of Site inspection report.
- Any other event requiring additional supervision.
- Run Labor report for all accounts on biweekly payroll and prepare document for review of Division Vice President.
- Responds to requests from the customer in a timely and positive manner.
- Communicates with the SMS Facility Manager on a weekly or more frequent basis, as needed.
- Communicates with the Divisional Vice President on a weekly or more frequent basis, as needed.
- Participates in the startup activities of new accounts.
- Attends bid walks at the request of Divisional Vice President.
- Provide support to accounts during Facility Manager Transition.
- Compares supply and uniform orders to budget and approves or revises as placed by Facility Manager.
- Prepares equipment orders for review and upon approval places all orders for division.
- Receives and reviews financial documents regarding the region and each account.
- Coordinates with Facility Managers, senior leadership and corporate finance personnel to clarify, interpret or correct financial matters.
- Researches and provides appropriate explanations regarding problems identified in financial documents. Directs or coordinates corrective action, where appropriate.
- Participates in monthly financial review.
- Approves or denies requests from SMS Facility Managers regarding the use of overtime, equipment repair, supply purchases and other financial and personnel matters.
- Support Facility Manager and Human Resources in disciplinary matters.
- Attends required meetings or conference calls called by the President or the Divisional Vice President.
- Monitors his or her own business expenses and submits expense reports to CSC weekly.
- Inputs customer interactions on the Customer Contact Log.
- Ensures that any employee injuries or incidents are processed in the prescribed manner; ensures that Risk Management is notified within the prescribed time frames.
- Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines. Also regularly evaluates lowperforming employees for replacement, upgrade or transfer;
- Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements.
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, sick time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (salaried positions only), Bereavement Leave, Jury Duty Leave.
- Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (designated management and executive level positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (DM positions and above only).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
- Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Computer Skills: Intermediate computer skills required. Knowledge of Microsoft Office software; Excel, Word, Outlook.
- Certificates and Licenses: No certifications needed.
