What are the responsibilities and job description for the Network Support Engineer L2 position at Service Global, Inc?
Job Responsibilities Include
Break-fix:
Mandatory Skills
Data Center and Fiber Experience
Break-fix:
- Visually inspecting devices to assess equipment status
- Rebooting routers, servers, storage devices or other equipment
- Providing loop-back cables in order to test circuits remotely
- Re-seating or replacing components or cables
- Removing Alternating Current ("AC") or Direct Current ("DC") power from equipment
- Cleaning equipment or connectors
- Connecting a client-provided test set or test router to equipment
- Swapping removable storage media
- Installing or replace modular equipment components
- Dispatching equipment for repair
- Cleaning fibers
- Taking light levels
- Installing loop backs
- Providing planned maintenance or circuit migration support
- Installing Small Form Factor Pluggables (each an "SFP") or Gigabit Interface Converters (each a "GBIC")
- Troubleshooting hardware problems on any device
- Racking and de-racking of any device installed
- Labelling /inventory equipment plus digital picture and serial number recording
- Tape backup: cassette exchange and storage in strongbox
- Power cycling a router, server, switch and soft-booting a server
- Follow Data Eradication process
- Install cables or optics for new circuits
- Re-connect / disconnect / replace existing circuits
- Testing of cables and optics
- Physical Cabling
- Cable Management
- Northbound Cabling (Fiber /Copper/Power)
- Rack/Stack/Jack
- Installation Support (PDU, Network Switches, etc.)
- E-Waste and other clean-up activities
- Proven experience in a network administrator role
- Hands on experience in networking, routing and switching
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
- Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
- Ability to set up and configure server hardware
- Familiarity with backup and recovery software and methodologies
- Great at organizing, prioritizing and multitasking
- CCNA, Network , CCNP, CCDP, CCIE or equivalent
- BSc degree in Computer Science or related field or equivalent
- Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred
Mandatory Skills
Data Center and Fiber Experience