What are the responsibilities and job description for the Part-Time IT Support Technician position at Service First Federal Credit Union?
Position Summary
The IT Support Specialist is responsible for providing technical support and assistance to staff and members regarding IT-related issues. This role involves troubleshooting hardware and software problems, ensuring the smooth operation of technology systems, and maintaining high levels of customer satisfaction through effective communication and problem resolution.
Essential Duties and Responsibilities
Duties include, but are not limited to:
- Provide first-level support for IT-related issues, including hardware, software, and network problems.
- Assist users with troubleshooting and resolving technical issues via phone, email, and in-person.
- Document and track all support requests using a help desk ticketing system.
- Ensure all IT equipment, including computers, printers, and peripherals, are functioning properly and maintained.
- Assist in the installation, configuration, and upgrading of hardware and software systems.
- Monitor network performance and assist in maintaining network security.
- Upgrading, migrating, and installing local workstations.
- Creating and maintaining users accounts on multiple applications
- Malware/Virus troubleshooting and resolution.
- Configuring, deploying, migrating, patch deployment, and troubleshooting user PC’s, networking, printing, and related hardware and/or software issues.
- Assist in IT projects, including software rollouts, system upgrades, and technology deployments.
- Collaborate with other IT team members to implement and enhance technology solutions to meet organizational needs.
- Deliver exceptional customer service by establishing positive relationships with staff and members.
- Respond promptly to IT support requests and follow up to ensure issues are resolved to the user’s satisfaction.
- Document and maintain IT inventory
- Assign and track staff IT training.
- Other duties as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.
Required Education and Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field. Bachelor’s degree preferred.
- 1-3 years of experience in IT support, help desk, or technical support roles, preferably within a financial institution.
- Technology certifications are a PLUS, Microsoft, CompTIA, etc.
- Familiarity with desktop and laptop operating systems (Windows and Mac), Microsoft Office Suite, and various software applications.
- Understanding of basic networking concepts and troubleshooting practices.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a focus on user satisfaction.
- Ability to work independently and as part of a team.
Travel Requirements
- Travel to and from Service First locations may be required.
Schedule: Monday through Friday averaging 20-25 hours a week, flexible schedule
Service First Federal Credit Union: Service First FCU has been open since 1934 providing banking services to more than 20,000 members with 3 locations in Sioux Falls, SD. Membership: Service First is a community-based financial institution. People living, working, or worshiping in our field of membership can become a member and access banking services. Membership is also open to the immediate family of current members.
Our Mission: To Empower our members through financial services and education while promoting the people helping people philosophy and ensuring the future growth of the credit union.
Our Vision: Be the most preferred and trusted financial institution serving our members, their families, and future generations.
*can qualify for internship credit if needed