What are the responsibilities and job description for the Commercial Maintenance Technician II position at Service Experts Heating & AC LLC?
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Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager.
- Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
- Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
- Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
- Completes routine maintenance and equipment cleaning as needed or required.
- Responsible for delivery and removal of parts and equipment needed to complete service work.
- Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
- Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
- Represent our company professionally, honestly, and ethically in all business matters and activities.
- Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
- May train other commercial service/maintenance/install technicians, as assigned.
- Performs similar/other duties as needed or assigned.
- Regular, reliable attendance.
Minimum Experience: 4Years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com