What are the responsibilities and job description for the HVAC Dispatcher position at Service Champions Plumbing, Heating & AC?
- This position is in-office in the city of Brea, CA.
Tuesday-Friday 10:00AM – 7:00PM
Saturday 8:00AM – 5:00PM
Job Overview:
Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Service Champions as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.
Key Responsibilities:
- Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
- Communication Point: Act as the main point of contact for field teams, customers, and management.
- Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
- Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
- Emergency Response: Coordinate emergency response efforts when necessary.
- Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
- Collaboration: Work closely with other departments to streamline processes and improve service delivery.
- 2 years of dispatching experience. Call center experience is highly preferred.
- HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
- Hourly Pay Bonus Potential
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: Generous vacation, holidays, and sick leave.
- Training and development: Ongoing opportunities for professional growth and advancement.
- Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
Pay Range: $22 USD - $26 USD
About Service Champions:
A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our employees have shared that they love working here and the success it has brought them.
You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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Salary : $22 - $26