Vice President of Operations

Executive Leadership Opportunity VP of Operations

Location/Territory Based out of Pleasanton, CA; Overseeing our expansive footprint throughout the Bay Area, Sacramento, and neighboring communities.

At Service Champions NorCal, we don’t just "do" home services—we dominate the market through a relentless commitment to our people and our process. Since 2003, we’ve built a legacy of trust, earning Diamond Certification and being recognized as a Top Workplace every year since 2016. We’ve grown from a local favorite to a nationwide gold standard, but our mission remains the same to deliver "Champion-level" service to every homeowner, every time.

We are seeking a VP of Operations who is more than just a strategist. We need a high-caliber executive who embodies our "Hungry, Humble, and Smart" philosophy—someone who can accelerate it to new heights.

The Role Architect of the "Champion" Experience

As the VP of Operations, you aren't just overseeing a department; you are the steward of our operational DNA. You will be the driving force behind our field excellence, ensuring that the same quality we’re known for in the Bay Area is scaled, sustained, and sharpened across every territory we touch.

What’s In It For You The Executive Advantage

• Total Rewards A highly competitive executive compensation package including performance-based incentives and long-term growth opportunities.
• Legacy Building The autonomy to shape the operational future of a multi-year "Top Workplace" and industry leader.
• World-Class Benefits Comprehensive medical, dental, and vision for you and your family.
• Wealth & Security 401(k) with a 30% company match (up to 6%) and a robust suite of insurance options (Life, FSA, AD&D, Disability).
• Culture & Community From paid birthdays off and 3 weeks of vacation to high-energy company-sponsored events, we invest in the person, not just the professional.
• The Tools for Success We provide the resources—state-of-the-art tech, professional development, and a collaborative executive team—to ensure you can lead without limits.
  
  
  

The Mission

We aren't looking for a "caretaker" VP. We want a visionary leader who will

• Operationalize the Magic Ensure our "Diamond Certified" standards are executed with surgical precision across all service lines.
• Develop Future Leaders Mentor our General Managers and field leaders to ensure our talent pipeline is as robust as our revenue.
• Drive Enterprise Value Bridge the gap between boardroom strategy and boots-on-the-ground reality, optimizing P&L performance while maintaining the highest employee engagement in the industry.
  
  
  

Service Champions isn't just a company; it’s a career-defining destination. If you have the grit to lead an industry giant and the heart to protect a "People-First" culture, your next championship starts here.

POSITION SUMMARY

The Vice President of Operations (VP Ops) will oversee the day-to-day operations of a dynamic, multi-trade, home services company, ensuring seamless coordination across departments such as plumbing and electrical. This role requires a strategic leader with deep operational expertise, strong people management skills, and a passion for delivering high-quality residential services. Also requires tactical leadership and the desire to get into the weeds when needed to learn and solve problems.

PRIMARY RESPONSIBILITIES

• Build, mentor, and lead a high-performing operations leadership team. Leading with our company core values and purpose, foster a culture of accountability, collaboration, and continuous improvement.
• Direct and optimize daily operations across all trade divisions.
• Implement systems and processes to improve efficiency, quality, and profitability.
• Ensure compliance with safety regulations, building codes, and industry standards.
• Collaborate with the President and executive team to develop and execute long-term business strategies.
• Work closely with Wrench Group (holding company) staff to ensure Service Champions continues its role as a sales and profitability leader.
• Identify growth opportunities, including geographic expansion and service diversification.
• Manage and optimize all aspects of our daily operations to ensure efficiency and alignment with strategic goals.
• Coordinate with various departments, such as Call Center, Finance, Human Resources, IT, and Marketing, to ensure seamless integration and productivity.
• Monitor operational data, set performance benchmarks, and drive continuous improvement and efficiency across the organization.
• Manage operational budgets, monitor financial reports, and take action to control expenses and achieve financial goals.
• Lead and motivate the management team, foster a supportive work environment, and build high-performing operational teams.
• Report to the President on company performance, operational challenges, and accomplishments, offering input on important business events.
  
  
  

Essential Skills and Experience

• 15 years’ experience as an operator or senior operations executive in a residential services company or multi-trade environment. Prefer multi-location management.
• Strong P&L management and operational scaling expertise, ideally in a $50M-$250M revenue environment.
• Experience with and understanding residential building systems and trade coordination.
• Exceptional leadership, communication, and organizational skills.
• Proficiency in operational software and project management tools.
• Bachelor’s degree in Business Administration, Construction Management, or related field (MBA preferred).
• Results-driven with a hands-on approach.
• Skilled in conflict resolution and team motivation.
• Ability to thrive in a fast-paced, customer-focused environment.
• Excellent oral and written communication, interpersonal skills.
• Ability to fluently speak, read, and write in the English language.
  
  
  

Next Steps After a conditional offer, all candidates will complete a background check, drug test, MVR, and reference check.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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