Vice President of Operations

Executive Leadership Opportunity: VP of Operations

The Role: Architect of the "Champion" Experience

What’s In It For You: The Executive Advantage

• Total Rewards: A highly competitive executive compensation package including performance-based incentives and long-term growth opportunities.
• Legacy Building: The autonomy to shape the operational future of a multi-year "Top Workplace" and industry leader.
• World-Class Benefits: Comprehensive medical, dental, and vision for you and your family.
• Wealth & Security: 401(k) with a 30% company match (up to 6%) and a robust suite of insurance options (Life, FSA, AD&D, Disability).
• Culture & Community: From paid birthdays off, robust PTO to high-energy company-sponsored events, we invest in the person, not just the professional.
• The Tools for Success: We provide the resources—state-of-the-art tech, professional development, and a collaborative executive team—to ensure you can lead without limits.

The Mission

• Operationalize the Magic: Ensure our "Diamond Certified" standards are executed with surgical precision across all service lines.
• Develop Future Leaders: Mentor our General Managers and field leaders to ensure our talent pipeline is as robust as our revenue.
• Drive Enterprise Value: Bridge the gap between boardroom strategy and boots-on-the-ground reality, optimizing P&L performance while maintaining the highest employee engagement in the industry.

• Build, mentor, and lead a high-performing operations leadership team. Leading with our company core values and purpose, foster a culture of accountability, collaboration, and continuous improvement.
• Direct and optimize daily operations across all trade divisions.
• Implement systems and processes to improve efficiency, quality, and profitability.
• Ensure compliance with safety regulations, building codes, and industry standards.
• Collaborate with the President and executive team to develop and execute long-term business strategies.
• Work closely with Wrench Group (holding company) staff to ensure Service Champions continues its role as a sales and profitability leader.
• Identify growth opportunities, including geographic expansion and service diversification.
• Manage and optimize all aspects of our daily operations to ensure efficiency and alignment with strategic goals.
• Coordinate with various departments, such as Call Center, Finance, Human Resources, IT, and Marketing, to ensure seamless integration and productivity.
• Monitor operational data, set performance benchmarks, and drive continuous improvement and efficiency across the organization.
• Manage operational budgets, monitor financial reports, and take action to control expenses and achieve financial goals.
• Lead and motivate the management team, foster a supportive work environment, and build high-performing operational teams.
• Report to the President on company performance, operational challenges, and accomplishments, offering input on important business events.

• 15 years’ experience as an operator or senior operations executive in a residential services company or multi-trade environment. Prefer multi-location management.
• Strong P&L management and operational scaling expertise, ideally in a $50M–$250M revenue environment.
• Experience with and understanding residential building systems and trade coordination.
• Exceptional leadership, communication, and organizational skills.
• Proficiency in operational software and project management tools.
• Bachelor’s degree in Business Administration, Construction Management, or related field (MBA preferred).
• Results-driven with a hands-on approach.
• Skilled in conflict resolution and team motivation.
• Ability to thrive in a fast-paced, customer-focused environment.
• Excellent oral and written communication, interpersonal skills.
• Ability to fluently speak, read, and write in the English language.