Operations Support Manager

Essential Functions

• All customer and client satisfaction levels at site.
• Ensures monthly safety meetings and operational trainings are provided to the custodial staff.
• Works closely with the SDE and Site Supervisors to ensure customer satisfaction levels are met.
• Follows up with customer requests and ensures completion of the daily work orders assigned and communicate completion feedback to the SDE and Supervisors as necessary.
• Keeps the upper management informed (as necessary) for key events at site.
• Conducts random site tours with the SDE, Night Supervisors/Leads and/or Upper Management.
• Attends corporate operational meetings per request.
• Responsible for creating an inventory list of the equipment at the site and proper supplies distributed to Janitors closets.
• Ensure proper coverage for buildings.
• Assists SDE and Supervisors with billable or non-billable product ordering
• Works closely with the SDE and Human Resources to ensure qualified custodians are being hired for the vacant day shift positions.
• Conducts supplies and equipment audits for site.
• Assures that all day staff employees are working safely Safety Audits.
• Be able to manage employees by knowing company Protocols (ex: Leave of Absence, Medical leave, vacations, timecards, etc.).
• Coordinate/execute night crew activities with Night Supervisor.
• Coordinate/execute Floor Crew activities with Night Supervisor.
• Ensuring Daily/Weekly/Monthly customer requests/reminders are executed properly.
• Maintain supplies: Includes ordering, distribution and inventory control.
• Ensuring customer walk through notes are executed operationally within a 2 work day period.
• Execute payroll activities in compliance with Medallion policy.
• Tag-out broken equipment and bring to corporate office for fixing.
• Distribute and collect facilities reports from frontline operations team daily/weekly and turn in facility tickets to client for repairs as instructed by client.
• Ensure that buildings are presentable at all times (walk buildings).
• Ensure safety trainings are conducted with crew members and kept on file.
• Ensure operational trainings with crew members are held and kept on file.
• Issue disciplinary action, as seen appropriate.
• Issue trainings to all employees as seen appropriate.
• Attendance and punctuality are essential functions of the position as it requires face to face interaction.
• Other duties and responsibilities may be assigned by SDE.

Program Quality Standards:

• Communicates and partners with HR in addressing workers comp information.
• Coaches and disciplines employees verbally and in writing following the progressive disciplinary policy.
• Attends audits led by client on as-needed basis (if available).
• Creates audit (QA) deficiencies into service requests and tracks the progress of the service.
• Reviews daily service requests with the Lead Night Supervisor.
• Tracks and guarantees all service requests are completed and are timely.
• Ensures compliance with Service by Medallion protocol of approved chemical products and their uses.
• Ensures compliance of guidelines for quality service rendered by service workers.
• Documents all employee related issues for processing working with the HR department.
• Performs weekly quality inspections with Lead Night Supervisor and SDE as necessary.
• Works with SDE to create and quote extra work orders.
• Ensures staff is complying with the contract and meeting the scope of work for each building/site.
• Assist the SDE in the appropriate meetings to cover issues and trainings.

Salary : $80,000 - $84,000